Senior Office Coordinator - Full Time, Day/Evening

Essential Functions and Responsibilities

• Trains, orients, and provides oversight to office coordinators in collaboration with leadership
• Participates in efforts to maintain retention in the department and provides mentoring and coaching when needed
• Maintains database(s) and ensures data integrity by monitoring data entered by office coordinators, trending recurrent issues and identifying discrepancies, facilitating corrective action and education
• Collaborates with leadership to identify quality assurance trends and provide corrective action
• Maintains accuracy/productivity rates in accordance with departmental quality goals, as well as ensuring proper identification checks
• Collaborates with colleagues in one-on-one and group settings to identify concerns and recommend solutions
• Maintains call center logs
• Performs Office Coordinator coverage and duty assignment as requested by leadership
• Greets all customers in a courteous and professional manner. Addresses customers’ needs efficiently, effectively, and confidentially. Provides excellent customer service and supports the facility annual customer service goals
• Answers telephones courteously, professionally, and promptly. Screens and transfers telephone calls or takes messages as appropriate
• Aids in the handling of various patient financial matters
• Schedules tests as ordered by a physician or his/her staff through appropriate scheduling software
• Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements
• Insurance cards and valid ID card
• Collects required co-pays by referencing insurance cards
• Obtains authorization information from insurances via their website as applicable
• Maintains an organized and efficient work area. Monitors appropriate reports. Maintains knowledge of CPT and ICD-10 codes, ensuring orders are entered accurately and efficiently
• Enters all necessary pre-authorization documentation into Radiology Management Systems (RMS) via the revised schedule information screen to ensure correct transfer of information for billing, and efficient follow-up with patients/guarantors and third-party payers
• Reviews pre-authorization denial reports provided by the billing company to ensure accuracy of the pre-authorization process

Qualifications

• High school diploma or equivalent
• Basic computer skills
• Strong verbal and written communications skills required
• Two (2) years related experience in a call center, patient registration, patient accounts, or patient billing preferred
• Experience in third party insurance and insurance terminology, CPT, and ICD-9 codes preferred
• EPIC EMR experience preferred
• Previous Leadership experience preferred