Office Coordinator - Full Time, Days

About the role

This position involves office coordination, customer service, and revenue cycle functions to ensure efficient daily operations. It plays a vital role in front-end revenue processes and significantly impacts the patient experience, emphasizing patient satisfaction and multi-tasking abilities.

Responsibilities

• Interact courteously with patients, families, physicians, and visitors.
• Register patients, verify insurance, and ensure accurate claim processing.
• Manage reception area and keep patients informed of schedule changes.
• Answer and triage phone calls promptly and professionally.
• Schedule appointments, procedures, and tests, ensuring all necessary authorizations and referrals are in place.
• Maintain patient files, process payments, and reconcile records.
• Communicate with billing and other departments to facilitate claims submission.
• Assist with data collection for government incentive programs and support physician billing processes.

Requirements

• High School Diploma or GED required.
• Preferred experience in medical offices, customer service, and Microsoft Office.
• Strong critical thinking, communication, and multi-tasking skills.

Physical and mental requirements include sitting, using arms/hands, and effective communication. The role may involve exposure to chemicals and requires collaboration within a team.