Senior Office Assistant

About Festival Foods

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival, people are at the top of our list, reflected in our daily interactions, treatment of guests, and extensive associate benefits and programs.

Responsibilities

Front Desk Duties

• Professional, energetic attitude with a quick smile
• Punctual and reliable attendance
• Solid working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint
• Warmly greet all guests and notify Festival associates of guest arrivals
• Answer incoming calls and direct callers to the correct associate or location
• Maintain lobby and front conference room appearance
• Manage office lunch program: track daily lunch orders, send to deli, check in orders upon arrival, and reconcile payments from associates and payment to deli bi-weekly
• Manage menu updates as needed with deli
• Coordinate raffle tickets
• Other duties as assigned

Office Administration Duties

• Foster an office environment that celebrates individual empowerment, encourages open communication, and embraces Festival Foods culture
• Coordinate all hotel reservations for traveling store associates and other infrequent travelers
• Monitor stock levels and place orders for office supplies
• Manage all incoming and outgoing mail, prepare packages for shipment, and coordinate pickups
• Prepare and distribute associate birthday cards monthly
• Maintain phone and office directory
• Collaborate with Sr. Admin to draft updates for distribution to the office
• Complete monthly expense reporting for company credit card
• Regular, timely attendance and adequate notice for occasional absences
• Other duties as assigned

Qualifications

• High school diploma or equivalent; previous office experience is helpful but not required
• Ability to interact tactfully and effectively with guests, vendor partners, and internal associates
• Ability to solve problems independently and collaboratively, using good judgment
• Professional oral and written communication skills, with the ability to manage difficult situations
• Ability to maintain an organized workspace and meet deadlines

Physical Demands and Work Environment

• Ability to sit or stand for long periods of time
• Ability to lift up to 50 pounds on an occasional basis
• Professional appearance and demeanor

Schedule

This is a full-time position with typical office hours of Monday through Friday, 7:30 AM to 4:00 PM.

Benefits

• Associate Discount: 15% off grocery purchases for you and your immediate household
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Full-time store associates receive time and a half on Sundays and select holidays
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance for better planning and balance
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options
• Support Programs: Includes 3 weeks of paid parental leave, fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Coaches for confidential support
• 401(k) Retirement Plan: Festival Foods offers an annual discretionary match to help associates reach their savings goals