Office Assistant

Job Responsibilities

• Prepare temporary power permit submittal packages.
• Cookordination of efficient submittal, approval, and retrieval from local jurisdictions.
• Act as a liaison between the company jurisdictional employees, resolving any redline corrections and preparing for upcoming requirement changes.
• Work closely with internal teams to meet branch and company goals.
• Ensure timely internal and external customer service by monitoring and coordinating all aspects of establishing service and disconnection of services for temporary electrical meters.
• Research, locate, and respond to various customer and associate inquiries.
• Support Construction Service Administrators by answering phones and creating delivery/pick up tickets.
• Maintain daily updates of all in-house field tickets with relevance to Temporary Meters.
• Cookordinate work information between Field Services and customer contact personnel to minimize customer service problems.
• Develop and maintain up-to-date records of meter status to ensure effective customer service.
• Identify, investigate, track, notify and escalate service disruptions due to meters, or issues that should arise due to concerns with temporary meter.
• Prepare and assign field service routes, with communication with the production manager, for the field service technicians for necessary meter correction and/or meter tie-ins/hot checks.
• Schedule core drill for those meter sources that need to be drilled to expose necessary components for the meter installation and generate quote if not included in original scope.
• Schedule appointments to meet customers and obtain customer signatures, final paperwork sign off and payment collection.
• Work with internal teams and jurisdictional employees to understand and resolve any jurisdictional comments.
• Organize all completed paperwork, and process payments in a compliant, secure manner, if assigned.

Competencies/Requirements

• High level of interpersonal skills to handle sensitive & confidential situations.
• Continual attention to detail in composing, typing and proofreading materials, establishing priorities and meeting deadlines.
• Motivated team player, looking to succeed.
• Excellent organizational and time management skills.
• Experience with construction permitting is preferred.
• Excellent verbal and written communication skills.
• Professional appearance and interaction.
• Excellent customer service skills.
• Proficient with MS Excel and MS Word.
• High School diploma or equivalent is required.
• Ability to read and comprehend construction site map and street maps is a plus.
• Knowledge of computer operating systems and software programs to schedule various aspects of tracking the status of Temporary Meters.
• Must be able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
• Experience in office systems and organization as well as other applicable technical specialties.