Senior Network Solution Engineer (Weekend Coverage)

About the role

The NVIDIA Experience (NVEX) Solutions Engineering team is seeking a senior Computer or Software Engineer to join our team. This role involves bridging the gap between customer support teams and R&D, focusing on resolving complex issues related to InfiniBand, NVLink, and Spectrum-X network systems.

Responsibilities

• Assist various network and AI cluster support teams in reproducing, resolving, and root causing sophisticated customer issues
• Work with NVIDIA R&D teams to rapidly develop bug fixes, workarounds, and solutions for customers using NVIDIA’s network technologies
• Directly collaborate with customer engineers on live triage of critical and high-profile issues
• Become an authority in NVIDIA Spectrum-X networking used in AI clusters
• Develop support and analysis tools to help analyze and root cause field issues
• Interact daily with both internal and external customers, requiring superb interpersonal and communication skills
• Spend a portion of time working directly within an R&D team, taking on feature development and bug fixes to enhance the products we support
• Occasionally work on holidays to support critical customers

Requirements

• Candidates must have software development experience in the networking industry, either as a network hardware manufacturer or software integrator
• Experience working directly with customers and support groups to triage and resolve critical in-field, in-production networking problems
• At least 5+ years of experience developing software (C, C++, Python, or Go)
• At least 5+ years of experience directly supporting end-customers, partners, or integrators for network equipment and infrastructures
• Experience analyzing, developing, and debugging at least two of the following: Linux NIC drivers, switch ASICs and SDKs, embedded network device firmware, Linux based network equipment (routers, switches, gateways, etc), network operating systems
• Expert knowledge of Ethernet and IP routing down to the protocol’s byte level
• Ability to analyze and learn evolving end-to-end systems flow, quickly learn how unfamiliar software layers are integrated, and be able to find logic bugs within an increasingly complex environment
• Passion and motivation to isolate, root cause, and resolve high impact issues with executive visibility

Qualifications

• Bachelor's degree in software engineering, computer engineering, or related field (or equivalent experience)

Skills

• Expertise in ground-breaking AI tools for software development, log and trace analysis, and source code debugging

Benefits

• Competitive base salary range based on location, experience, and position level
• Eligibility for equity and benefits

Pay

• Base salary range: $140,000 - $224,250 for Level 3, and $168,000 - $270,250 for Level 4

Schedule

The standard work schedule for this role is Wednesday through Sunday.