Senior Network Operator

About the role

Your role in our mission

Responsibilities

• Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting.
• Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process.
• Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively.
• Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues.
• Monitor, and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC).
• Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration.
• Maintain network diagrams using Draw.io for documentation, audits, and operational planning.
• Install and maintain patches on the Infrastructure Hardware, Cisco IOS, F5 OS, FTD OS, Certificates.
• Coordinate and implement hardware / software maintenance with our customers and application teams.
• Support and participate in disaster recovery drills, backups, and recovery.
• Participate in an on-call rotation to provide support for both client needs and business operations.
• Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client related problems.

Requirements

• Proven experience with Palo Alto firewalls and cloud-based security management (Strata Cloud).
• Strong hands-on experience with Cisco networking technologies (routers, switches, FTDs, FMC).
• Knowledge of F5 Big-IP Load Balancers, including advanced configuration and troubleshooting.
• Proficient in SolarWinds network monitoring tools and basic scripting (SWQL, PowerShell, or similar) for automation.
• 3-5 years of Cisco system administration experience in a production environment.
• Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SDWAN etc.).
• Strong problem-solving skills and ability to work independently or as part of a team.
• Client focused with excellent communication and documentation skills.
• Willing to accept on-call responsibilities for network support.
• Industry Certifications are an added advantage: CCNA/CCNP, PCNSE.
• General working knowledge of Linux variants and Windows Servers.

Qualifications

The pay range for this position is $80,000.00 - $114,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Skills

None specified

Benefits

None specified

Pay

$80,000.00 - $114,300.00 per year

Schedule

Hybrid position at the Gold River, CA office (minimum of 2 days per week)

Opportunities to travel through your work (0-10%)