Senior Network Engineer

Responsibilities

• Works with the Global network team, IT management, engineering and key departmental users to analyze, design, install, configure, test and document new network hardware and software environment
• Tunes and upgrades the network for performance and security reasons, as well as to support functional enhancements
• Provides technical support to infrastructure environments as required
• Uses effective problem-solving techniques, supports and recovers systems due to production problems to minimize the impact to the department or business
• Maintains network performance and reports to management
• Works with the Global network team and IT management to estimate time requirements for project assignments
• Organizes projects and personal time to complete multiple, diverse assignments within the scheduled timeframe
• Collaborates with other IT personnel to ensure effective systems implementation
• Affords and utilizes IT application tools to manage projects and support assignments
• Provides day-to-day technical support to the Sotheby’s Asia regional user base (typically break/fix items) and on-going technical sale support
• Travel to Sotheby’s AMER regional offices to assist with hardware upgrades and local support when required
• Provide on and off-site site auction sale set-up and support for all regional sales
• Provide project support where appropriate, including the implementation of new business applications and hardware, off-site sales, etc.
• Update Freshservice as calls are progressed, and take responsibility for calls to closure, including liaison with appropriate IT colleagues and users
• Prepare for and present project updates to the senior IT leaders and sponsors

Requirements

• At least 3 years of network engineering experience at a company with 10+ locations
• Bachelor’s degree in computer science, business or related area
• 5 years of related technical experience with a minimum of 2-3 years’ experience in end user support in an Office 365/Win 10/Mac environment
• Strong knowledge of Cisco routers and switches
• Experienced in Cisco Meraki Network Switch setup and configuration
• Strong knowledge of firewalls and web filtering solutions
• Strong knowledge of Microsoft Server operating Systems and Enterprise Applications Exchange 2010, Office 365
• Working knowledge of some of the following: Mimecast, AWS, Azure, Linux, DLP, Google Cloud Platform, MDM, JAMF Pro, Meraki configuration
• Strong problem-solving skills required for technical issue resolution
• Structured work habits and good personal time management to effectively utilize the systems development methodology

Qualifications

• Understanding of basic network protocols in particular and network architecture in general, sufficient to support and troubleshoot connectivity issues and to maintain the office network via WI-FI/cabling/hubs and switches
• Understanding of mobile devices and platform (iPhones, iPads, Android, IOS etc.) in order to assist troubleshooting them within our corporate environment
• Working knowledge of a helpdesk call logging system, sufficient to allow consistent input of all calls dealt with and analysis of such calls
• Strong communication skills, tactful, enthusiastic, confident, able to work independently as well as part of a team, and with a flexible approach to meeting changing business requirements

Pay

The proposed base salary for this position ranges from $110,000-$120,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.