Senior Network Engineer (6185)

Responsibilities

• Design, implement, and support LAN (Cisco/Aruba), WAN, and WLAN (Aruba) infrastructure across corporate and retail environments
• Engineer and troubleshoot network security systems, including SSL VPN solutions, Palo Alto and Fortinet firewalls
• Provide end-to-end engineering and support, from end-points to Cloud Data Centers (Azure/OCI/GCP)
• Evaluate new and emerging network security trends, products and technologies
• Provide end-to-day technical support—from endpoints to cloud data centers
• Lead and participate in triage for high-severity incidents (P1/P2), including root cause analysis and post-incident reporting (PIR)
• Use Automation/Scripting for troubleshooting and administration of repeated tasks
• Use Splunk to proactively analyze trends and alert on issues
• Manage scheduled and emergency maintenance of network infrastructure
• Troubleshoot WAN/SD-WAN connectivity and performance issues (MPLS, T1, DS3, QoS, etc.)
• Provide day-to-day support of the LAN (Cisco/Aruba), WAN, and WLAN (Aruba) network
• Collaborate with application owners to support new deployments/enhancements and troubleshoot performance issues
• Create and maintain comprehensive network documentation using tools like Visio, Lucidchart, Jira/Confluence, and SmartSheet
• Provide detailed project plans and take ownership of project delivery end-to-end (Plan, Build, Run)
• Communicate clearly with both technical and non-technical stakeholders
• Work with application owners on troubleshooting issues, even though it may not be a network-related issue

Requirements

• 8+ years of overall network technology experience
• 3+ years of experience with networking and security technologies in a retail environment working directly with store cast
• 3+ years’ experience in Layer 7 Firewalls (Fortinet, PAN)
• 2+ years hands-on experience with cloud networking (Azure preferred)
• Must have Aruba wireless experience
• Aruba ClearPass experience is extremely helpful, including 802.1X, Radius, AAA, and policy management
• Automation and GenAI experience a big plus
• Identify opportunities for automation within software processes, including configuration, backup, and troubleshooting processes using automation and GenAI
• Preference some experience in scripting languages (Python, Ansible, PowerShell, or VBScript)
• Load balancer experience (F5 and other LB technologies)
• Practical experience interacting with and integrating enterprise Large Language Models (LLMs) via APIs (e.g., OpenAI, Anthropic, Google Gemini, or open-source models)
• Understanding of prompt engineering, model tuning, and RAG architectures tailored to ingest technical network documentation and system logs
• Able to lead P1/P2 triage calls and provide detailed Post Incident Report written analysis
• Experience using tools such as Splunk and SolarWinds to gather data to present to manager/leadership
• Soft skills – verbal and written communication are key attributes to be successful in this position
• Able to understand business needs and translate technical tasks
• Results-oriented, self-motivated, and possesses high energy
• Customer-service-minded and tactful when dealing with customers. Ability to establish and maintain effective working relationships with customers, vendors, coworkers, employees, and upper management
• Self-starter with a proactive approach—drives improvement without waiting for instruction

Qualifications

• Self-starter with a proactive approach—drives improvement without waiting for instruction
• Ability to establish and maintain effective working relationships with customers, vendors, coworkers, employees, and upper management
• Customer-service-minded and tactful when dealing with customers
• Results-oriented, self-motivated, and possesses high energy
• Understands business needs and translates technical tasks

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Paid Holidays
• 401K + matching
• Networking & Career Learning and Development Programs

Schedule

• Dynamic environment in a culture of respect, empowerment and recognition for a job well done