Senior Network Administrator

Colorado Coalition for the Homeless · Denver, CO · 4 days ago

Full-time

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone. We create lasting solutions to homelessness by:

Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
Achieving excellence through continuous quality assurance, innovation, and professional development;
Using resources judiciously and effectively.

Responsibilities

Designs and deploys Cisco-based and other network solutions to meet organizational requirements.
Configures and maintains switches, routers, and firewalls.
Implements network security measures to protect against unauthorized access, vulnerabilities, and attacks.
Conducts regular security audits and ensures compliance with organizational policies and industry standards.
Monitors network performance and identifies opportunities to optimize network infrastructure for maximum performance and uptime.
Troubleshoots network issues and outages to ensure swift resolution and minimize downtime.
Maintains accurate network documentation, including network diagrams, configurations, and procedures.
Generates reports on network performance, capacity, and availability.
Provides technical support and guidance to end-users regarding network-related issues.
Manages vendor relationships, including network hardware and software procurement and support.
Resolves Tier 1, Tier 2, and Tier 3 networking requests.
Ensures timely and accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
Performs other job duties as assigned.

Requirements

Bachelor's degree in computer science, Information Technology, or a related field preferred. Equivalent work experience may be considered in lieu of a degree.
Cisco Certified Network Professional (CCNP) certification or minimum 5+ years equivalent experience.
Proven experience (10+ years) in network administration, preferably in environments utilizing Cisco networking equipment.
Strong knowledge of TCP/IP protocols, LAN/WAN configuration, routing protocols (e.g., OSPF, BGP), and network security principles.
Proficient in Microsoft Terminal Services, including Gateway Broker and RD web.
Provides timely, customer-focused support to staff across the organization.
Collaborates cross-departmentally with Coalition staff to grow and contribute to the success of program objectives, culture, and a positive working environment.
Ability to build and maintain internal and external relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments.
Approaches tasks with thoroughness and consistency and values precision and thoughtful review of work to ensure strong outcomes.
Must be able to communicate information clearly and effectively through multiple media to diverse audiences.
Must be able to remain calm, think clearly, and apply sound judgment in high-pressure situations.
Must be able to access and interpret information from computer screens and printed materials.
Must be able to manage multiple projects in a dynamic environment with respective stakeholders.
Must be able to adhere to process protocol.

Physical Demands and Working Conditions

Moves equipment weighing up to 50 pounds.
Must be able to stand, sit, and walk throughout operational work hours.
Must be able to write, type, and use telephones, cellphones, and online phones.
Valid Colorado driver’s license required.

Standard work schedule is Monday through Friday, from 8:00 AM - 5:00 PM with some evening and weekend shifts as required. This position works primarily on-site with some flexibility allowing for a hybrid work schedule as determined by business needs. Works primarily in a climate-controlled shared office and desk environment. Frequent interpersonal interaction, in addition to weekly meetings and trips out of the office. May be exposed to unpleasant odors, noxious fumes, excessive noise, and bugs/pests. May be exposed to direct and vicarious trauma, including escalated behavior, substance use, death, and mental health disorders. Travel to other sites within Colorado may be required as business dictates. Business operations may continue in various weather conditions, including snow, extreme cold, hot, and other potentially severe conditions.

Benefits

We offer a full suite of benefits for our eligible employees and their dependents. We’re proud to offer same- and opposite-sex domestic partner coverage.

Health Insurance - HMO or PPO
Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
Company-paid basic life and AD&D insurance coverage
Employee Assistance Program
403(b) retirement savings matching
Extensive paid time-off, including holidays, sick leave, and vacation

The effective date for your benefits will be the first of the month following your date of hire.