Senior Network Administrator

About the role

This is a hybrid remote/in-person position responsible for the overall design, implementation, management, maintenance, monitoring, security, and stability of the Health Center's network infrastructure. Some on-site support at multiple Health Center locations in Manhattan and Queens is required.

Responsibilities

• Provide overall responsibility for the Health Center's network infrastructure, including network design, implementation, management, maintenance, monitoring, and optimization.
• Work with the CIO and IT Director to translate business objectives into network requirements, architecture, and technology enhancements.
• Design, organize, install, configure, and support network infrastructure, including LAN, WAN, WLAN, VoIP, and SD-WAN environments.
• Manage network security, access control, firewall-related controls, and related documentation.
• Coordinate network security assessments, vulnerability remediation, and cybersecurity-related network improvements.
• Monitor network performance, availability, capacity, and stability.
• Troubleshoot network issues and provide advanced technical support.
• Perform network maintenance, updates, upgrades, and lifecycle planning.
• Manage relationships with ISPs, telecommunications providers, and external networking vendors.
• Maintain appropriate network and password documentation, including network diagrams, configurations, inventory records, and operational procedures in accordance with Health Center policies.
• Ensure network disaster recovery preparations, recovery procedures, backups, and supporting documentation are current, tested, and aligned with business continuity requirements.
• Maintain accurate network hardware, software, licensing, and equipment inventory documentation.
• Supervise, mentor, and train Network Administration staff to ensure adequate coverage, knowledge transfer, and business continuity.
• Train other IT staff on assigned network support tasks and standard troubleshooting procedures.
• Support network-related compliance, risk management, and audit activities as needed.
• Assist with general IT support as needed.
• Support domain, client, and server maintenance.
• Support planning and rollout of enterprise systems.
• Participate in disaster recovery planning and testing.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
• 5+ years of hands-on experience in network administration, network engineering, or related infrastructure support.
• Prior experience in help desk support or systems administration preferred.
• Previous experience leading, mentoring, or supervising technical staff preferred.
• Strong technical understanding of the OSI model.
• Experience with Cisco, Dell, Ubiquiti, and SonicWall network technologies, including routing, switching, wireless, and VoIP.
• Experience with dynamic routing and switching protocols, such as OSPF, BGP, and EIGRP.
• Experience designing, implementing, and troubleshooting LAN, WAN, WLAN, VoIP, VPN, and SD-WAN infrastructure.
• Experience with analysis and monitoring tools, such as Wireshark, Lansweeper, and PRTG.
• Familiarity with WAN technologies, such as EVPL, MPLS, VPN, and SD-WAN, including network design, optimization, and support.
• Strong understanding of network security concepts, access control, vulnerability remediation, and cybersecurity coordination.
• Experience with Arctic Wolf and Darktrace is a plus.
• Excellent analytical and problem-solving skills.
• Strong organizational, communication, and interpersonal skills.
• Strong vendor management and negotiation skills.
• Strong documentation skills, including network diagrams, configuration records, password documentation, and operational procedures.
• Previous experience in the healthcare industry preferred.

Benefits

• Medical insurance
• Employer-paid dental, vision, disability, and life insurance
• 403(b) retirement savings plan
• Flexible spending accounts for transit, parking, health, and dependent care
• Paid time off (28 days for the first year of employment)
• Employee Assistance Program
• Employee Discount Programs
• Tuition reimbursement for eligible employees
• Qualification for Public Service Loan Forgiveness (PSLF) program