Senior Network Administrator-61007214

About the role

Serves as a member of the Agency’s IT Network Section responsible for handling incidents, service requests, and as an on-rotation/primary network after-hours emergency contact. Provides proactive and reactive support for all Agency data and communication network environments located throughout the state.

Responsibilities

• Handles network analysis, monitoring, patching, installation, diagnostics, troubleshooting, and configuration of the data networks.
• Serves as a senior operational resource primarily responsible for supporting the day-to-day continuity, stability, reliability, and availability of the Agency’s enterprise network infrastructure across regional and statewide locations.
• Operational monitoring, incident response, outage remediation, service restoration, escalation handling, and maintaining reliable connectivity for mission-critical systems and services to support Agency business operations.
• Collaborates closely with regional IT staff and stakeholders throughout the state to coordinate enterprise network operations, projects, infrastructure initiatives, maintenance activities, and communication efforts.
• Serves as a primary point of contact for regional coordination and supports effective communication, technical collaboration, and successful implementation of Agency technology initiatives.
• Serves as a senior operational resource primarily responsible for supporting the day-to-day continuity, stability, reliability, and availability of the Agency’s enterprise network infrastructure across regional and statewide locations.
• Maintains accurate and current technical documentation, network diagrams/topologies, backups, configuration templates, production configurations, VLAN assignments, IP addressing records, and related operational information for Agency network infrastructure and systems.
• Maintains accurate inventory records for network infrastructure, equipment, components, and licensing, to support life cycle management, procurement, and infrastructure planning.

Requirements

• A bachelor's degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area.
• A working knowledge of enterprise networking technologies, protocols, and security systems, including routing, switching, wireless, SD-WAN, VPN, VLANs, subnetting, and network segmentation within multi-site environments.
• Foundational understanding of routing protocols such as BGP, OSPF, and EIGRP, along with Windows-based network services including DHCP, DNS, and domain administration.
• Experience supporting Cisco, Meraki, and Aruba infrastructure, troubleshooting LAN/WAN connectivity issues, coordinating with service providers for trouble resolution, and managing enterprise switch deployments.
• Ability to utilize command-line and web-based management tools (i.e. SecureCRT, PuTTY etc.) to configure, monitor, troubleshoot, and ensure the confidentiality, integrity, and availability of enterprise network infrastructure.
• Demonstrates excellent written and verbal communication skills with a proven history of delivering high-quality IT customer service.

Qualifications

• Lifting, carrying, pushing and/or pulling up to 50 pounds; some climbing and working in tight spaces (i.e. behind network racks); ladder use; stooping, kneeling, crouching and/or crawling; significant reaching, and handling of equipment and of boxes.
• Must be reachable and able to respond to Agency provided smartphone 24x7 though after-hours emergency calls are expected to be rare.
• Must possess a valid driver’s license.
• Regular travel will be required generally within the geographic area encompassing the State of South Carolina. Some overnight travel may rarely be required.

Skills

• Enterprise networking technologies, protocols, and security systems.
• Routing, switching, wireless, SD-WAN, VPN, VLANs, subnetting, and network segmentation within multi-site environments.
• Foundational understanding of routing protocols such as BGP, OSPF, and EIGRP, along with Windows-based network services including DHCP, DNS, and domain administration.
• Supporting Cisco, Meraki, and Aruba infrastructure, troubleshooting LAN/WAN connectivity issues, coordinating with service providers for trouble resolution, and managing enterprise switch deployments.
• Utilizing command-line and web-based management tools (i.e. SecureCRT, PuTTY etc.) to configure, monitor, troubleshoot, and ensure the confidentiality, integrity, and availability of enterprise network infrastructure.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
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• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices