Network Administrator - Senior

About the role

The role requires expertise in various system’s hardware, software, physical and virtual infrastructures. Specific areas of focus include NetApp SANs, CommVault Backup Solution, VMWare ESX, Microsoft Windows Server, Active Directory, and other Microsoft server platforms. Experience with Cisco UCS servers, Nutanix hyper-converged infrastructures, and specialized medical applications like EPIC is beneficial.

Responsibilities

• Plans, leads, and conducts the day-to-day operation, administration, and all other activities of the NetApp SAN, CommVault System, VMware, Windows Server, hardware, and software applications assigned.
• Maintains and updates As-Built documentation, testing documentation, and other information depicting the physical and logical configuration of the storage system, backup system, physical/virtual servers, and sub-systems.
• Responds to trouble tickets and service request calls, providing assistance and taking appropriate action using a variety of tools.
• Provides third-tier support in the problem escalation process, mentoring and educating tiers one and two.
• Communicates with users in a timely manner to ensure problem resolution and takes proactive measures to prevent recurrence.
• Installs and configures all necessary software and hardware to support the organization's business continuity/disaster recovery plan.
• Enters and tracks all trouble calls into problem tracking application.
• Provides task management and technical support for special projects.
• Assists with research and evaluation of proposed hardware and software modifications and upgrades.
• Attends classes, seminars, conferences, and reviews professional literature to enhance knowledge of trends and developments related to Digital Workspace technologies.

Requirements

• A Bachelor’s degree in Computer Science or related degree preferred, or a combination of education, training, and work experience.
• Minimum of 4 years direct senior level technical SAN, Windows Server, physical and virtual infrastructure experience in an enterprise class environment.
• Expertise in various system’s hardware, software, physical and virtual infrastructures.
• Knowledge of NetApp SANs, CommVault Backup Solution, VMWare ESX, Microsoft Windows Server, Active Directory, and other Microsoft server platforms.
• Experience with Cisco UCS servers, Nutanix hyper-converged infrastructures, and an understanding of specialized medical applications like EPIC.
• Excellent Communication Skills (oral and written) and Customer Service Skills.
• Excellent troubleshooting and problem-solving skills.
• Ability to manage multiple tasks.
• Ability to work individually or as a member of a team.
• Ability to work under pressure.

Qualifications

• NetApp Certified Data Administrator (Preferred)
• VMware Certified Professional (Preferred)
• Microsoft Certified Systems Engineer (Preferred)
• EPIC Client Systems Administrator (Preferred)

Skills

• Strong knowledge of NetApp SANs, CommVault Backup Solution, VMWare ESX, Microsoft Windows Server, Active Directory, and other Microsoft server platforms.
• Experience with Cisco UCS servers, Nutanix hyper-converged infrastructures.
• Understanding of specialized medical applications like EPIC.
• Excellent communication and customer service skills.
• Proven ability to troubleshoot and solve complex problems.
• Ability to manage multiple tasks and work under pressure.

Benefits

Luminis Health offers a comprehensive benefits package including medical, dental, and vision insurance, retirement plan with employer match, paid time off, tuition assistance, and more. Employees also have access to wellness programs, employee assistance programs, and other perks. For more details, please refer to the benefits overview provided.