Senior NetSuite ERP Implementation Project Manager

Key Objectives

• Determine what has been completed, what is partially complete, what is blocked, what has not started, what decisions remain unresolved, where business requirements and NetSuite configuration do not align, and whether current plans support a realistic go-live.
• Establish an implementation health assessment, RAID log, critical-path plan, vendor accountability structure, internal ownership model, executive status reporting, and a 30/60/90-day recovery roadmap within the first 30 days.
• Drive implementation progress across finance and accounting, sales order processing, inventory management, procurement and purchasing, item master governance, fulfillment and warehouse processes, reporting and dashboards, roles, permissions, and approval workflows, data migration, integrations, user acceptance testing, cutover and go-live readiness.
• Define post-go-live support model, hypercare plan, enhancement backlog, process ownership, reporting roadmap, data governance, operational controls, and long-term NetSuite support needs.

Primary Responsibilities

• Lead the assessment and stabilization of the NetSuite implementation.
• Review project plans, SOWs, vendor deliverables, configuration status, open issues, testing status, data migration plans, and business requirements.
• Facilitate discovery sessions with finance, sales, operations, inventory, procurement, warehouse, quality, customer service, IT, and leadership.
• Translate business needs into clear NetSuite workstreams, owners, milestones, and deliverables.
• Identify scope gaps, process gaps, configuration risks, reporting gaps, and operational readiness issues.
• Manage implementation partner activities and hold vendors accountable for deliverables.
• Build and maintain a realistic project plan.
• Maintain issue, risk, decision, dependency, and change-control logs.
• Cover UAT planning, test scripts, defect tracking, retesting, and business signoff.
• Support data migration planning and validation.
• Support cutover planning and go/no-go decision-making.
• Provide concise executive-level status reporting.
• Escalate risks early and clearly.
• Help the company move from implementation uncertainty to a controlled execution path.

Relevant Business Processes

• Lead/opportunity to quote/order.
• Sales order to fulfillment.
• Procure-to-pay.
• Inventory receiving and adjustments.
• Item setup and item master governance.
• Lot/batch tracking where applicable.
• Inventor costing and reconciliation.
• Returns, credits, RMAs, and customer service workflows.
• Financial close and reporting.
• Operational reporting and dashboards.
• Quality-sensitive or regulated product workflows.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Computer Science, Computer Information Systems or Business Administration.
• 5+ years of ERP implementation project management experience.
• 3+ years of NetSuite implementation experience.
• Experience joining an implementation already in progress.
• Strong understanding of NetSuite ERP business processes.
• Experience with sales, inventory, purchasing, fulfillment, finance, reporting, and operational workflows.
• Ability to assess unclear or incomplete project status and create an executable recovery plan.
• Experience managing third-party implementation partners.
• Strong executive communication skills.
• Strong documentation and project governance discipline.
• Experience with UAT, cutover, data migration, defect management, and go-live readiness.

PREFERRED REQUIREMENTS

• NetSuite certification.
• PMP or similar project/program management certification.
• Experience in supplements, CPG, food/beverage, manufacturing, distribution, or life sciences.
• Experience with lot tracking, inventory controls, quality holds, production records, labeling, warehouse processes, or regulated product environments.
• Experience with integrations involving ecommerce, EDI, 3PL, WMS, QMS, CRM, BI/reporting, or middleware platforms.
• Familiarity with systems such as MasterControl, SPS Commerce, Celigo, Boomi, Shopify, Amazon, Salesforce, or similar platforms.