SENIOR NETAPP RESIDENT ENGINEER (HYBRID)

About the role

We are seeking a highly motivated, customer-focused Senior NetApp Resident Engineer (Subject Matter Expert) to join our residency team supporting a large enterprise customer. This position is ideal for a seasoned NetApp storage professional who thrives in complex, fast-paced environments and can build trusted relationships while delivering exceptional operational support and technical expertise. The ideal candidate is a Netapp subject-matter-expert, self-starter who takes ownership of work from start to finish, operates effectively with minimal direction, and has a proven track record supporting large-scale enterprise environments. This individual will serve as a trusted technical resource, partnering with multiple business units to drive operational excellence, troubleshoot complex issues, and deliver successful outcomes.

This is a hybrid residency position requiring onsite presence approximately 2-3 days per week. Candidates must already reside in one of the target markets. Relocation assistance is not available for this role.

Location Requirements: RTP, NC (preferred) · San Jose, CA · Dallas, TX

Responsibilities

• Serve as a trusted technical advisor and relationship builder within a large enterprise environment.
• Deliver day-to-day operational support for enterprise storage infrastructure.
• Troubleshoot and resolve complex storage, performance, and infrastructure issues.
• Conduct performance evaluations, capacity planning, and optimization activities.
• Support multiple business units and stakeholder groups across a large enterprise organization.
• Independently manage technical initiatives from identification through resolution with minimal oversight.
• Communicate effectively with technical and non-technical stakeholders, providing clear updates and recommendations.
• Design, implement, support, and optimize NetApp storage solutions.
• Leverage automation and scripting to improve operational efficiency and consistency.
• Collaborate with cross-functional teams while maintaining the ability to work autonomously.
• Continuously expand technical knowledge and maintain expertise in evolving technologies and best practices.

Qualifications

• 12+ years of enterprise infrastructure and Netapp storage experience, preferably supporting Fortune 500 organizations.
• Demonstrated success supporting large enterprise customers in complex, distributed IT environments.
• Expert-level knowledge of NetApp ONTAP.
• Strong expertise across enterprise storage and data management technologies, including SAN (Storage Area Networks), NAS (Network Attached Storage), NFS, Backup and Disaster Recovery (DR) solutions, and NetApp StorageGRID.
• Experience with automation and infrastructure-as-code technologies, including Ansible, Terraform, and scripting (PowerShell, Python, Bash, or similar).
• Extensive enterprise troubleshooting and operational support experience.
• Experience performing storage performance analysis and optimization.
• Strong customer-facing consulting and relationship management skills.
• Excellent communication skills with the ability to manage expectations and influence stakeholders.
• Proven ability to work independently, prioritize competing demands, and execute with limited direction.

Preferred qualifications

• Experience supporting Fortune 500 enterprise environments.
• Exposure to cloud platforms and cloud-based storage solutions.
• Experience supporting multiple business units and diverse stakeholder groups.
• Experience working in highly dynamic, fast-paced operational environments.

About you

• A strong relationship builder who can establish credibility and trust with stakeholders.
• Comfortable working in complex and occasionally ambiguous environments.
• Highly self-sufficient and capable of driving work from initiation through completion.
• An exceptional problem solver with strong troubleshooting skills.
• Adaptable, organized, and able to effectively manage changing priorities.
• Passionate about customer success and delivering outstanding service.
• A proactive self-starter who takes ownership and accountability.
• A team player who collaborates effectively across technical and business teams.
• Professional, dependable, and committed to delivering results.

Pay

up to $74.00 per hour – W2 + benefits