Senior National Account Manager, The Home Depot

Key Responsibilities

• Own and manage end-to-end The Home Depot business, including revenue, profit, and share performance
• Develop and execute customer-specific strategies across assortment, pricing, promotion, merchandising, and eCommerce channels
• Lead annual planning, line reviews, business reviews, and joint planning processes to drive sustained growth
• Identify and unlock new growth opportunities by combining customer, category, competitive, and consumer insights
• Build plans that support both DIY and Pro customer needs across priority categories and buying occasions
• Act as the primary point of contact for The Home Depot merchants and key cross-functional partners
• Build and maintain strong, credible relationships that enable influence, collaboration, and long-term partnership
• Represent the business with confidence and professionalism in high-visibility customer interactions
• Actively engage with The Home Depot merchants and leadership through regular in-person interactions, store walks, market visits, and business reviews to identify opportunities and strengthen partnerships
• Serve as an internal advocate for The Home Depot priorities while balancing company growth, profitability, and brand strategy
• Translate enterprise and brand strategies into clear, actionable customer plans for The Home Depot
• Lead execution across pricing, promotions, assortment, item lifecycle, merchandising, and digital activation
• Own line reviews, promotional/event planning, assortment optimization, new item launches, and SKU rationalization
• Translate The Home Depot priorities into clear direction for internal cross-functional teams and ensure alignment
• Partner with supply chain, finance, marketing, category management, customer service, and operations to ensure strong execution
• Monitor in-store and online execution to identify risks, improve performance, and drive continuous improvement
• Leverage data, customer reporting tools, syndicated sources, and category insights to identify risks and opportunities and drive decision-making
• Build compelling, insight-driven stories and high-quality presentations, including line reviews, business updates, and growth plans, that influence customer outcomes
• Use customer, consumer, and competitive insights to recommend assortment, merchandising, pricing, promotional, and digital strategies
• Clearly communicate business performance, key drivers, and recommended actions to internal and external stakeholders

Candidate Profile

• The ideal candidate will demonstrate a combination of commercial acumen, leadership capability, and internal drive.
• Strong commercial foundation: Experience in CPG sales, account management, category management, or retail customer leadership with demonstrated ownership of customer business performance and P&L
• Home improvement / retail channel expertise: Strong understanding of home improvement retail, merchandising, Pro and DIY shopper behavior, and the importance of in-store and digital execution
• Exceptional internal drive and ownership mentality: Proactively identifies opportunities, operates independently, and demonstrates a strong bias for results
• Confidence and professional conviction: Communicates a clear point of view and effectively influences decisions with both customers and internal stakeholders
• Strategic and executional balance: Develops long-term strategies while ensuring disciplined, detail-oriented execution
• Analytical strength: Translates data into actionable insights and compelling, fact-based recommendations
• Strong communication and presentation skills: Builds and delivers clear, high-impact business narratives across all levels
• Adaptability and resilience: Thrives in fast-paced, high-expectation environments and navigates complexity with confidence

Qualifications & Skills

• Bachelor’s Degree in Business Administration, Marketing, Sales, or similar field
• MBA preferred
• 5–7 years of leadership experience
• 7–10 years proven track record in CPG sales, account management, category management, or retail customer leadership
• Experience directly supporting or leading The Home Depot account strategy and execution
• Demonstrated proficiency in commercial strategy, customer planning, and sales execution
• Strong analytic skill set with the ability to provide actionable recommendations based on critical metrics
• Superior presentation and communication skills, both written and verbal
• Managerial abilities and leadership qualities
• Ability to build, maintain, and influence customer relationships
• Self-motivated nature and ability to perform under pressure
• Working knowledge of The Home Depot supplier systems, processes, line reviews, merchandising, promotional planning, and replenishment
• Strong proficiency in Microsoft Word, Excel, and PowerPoint