Senior Multifamily Property Manager

About the role

We are seeking a seasoned Multifamily Property Manager to lead the day-to-day operations, financial performance, resident experience, and overall success of a multifamily community.

Responsibilities

• Oversee all aspects of daily operations for the assigned multifamily community.
• Maintain high standards for curb appeal, cleanliness, safety, maintenance, and overall property condition.
• Conduct regular property inspections and ensure timely resolution of deficiencies.
• Coordinate capital projects, renovations, vendor activities, and preventative maintenance programs.
• Ensure compliance with company policies, local regulations, Fair Housing requirements, and applicable housing laws.
• Develop, manage, and achieve annual operating budgets and financial goals.
• Monitor monthly financial performance, variances, collections, expenses, and operating trends.
• Identify opportunities to increase revenue and improve operating efficiencies.
• Manage accounts receivable, delinquency, bad debt, concessions, and resident balances.
• Prepare and present financial and operational reports to ownership and senior leadership.
• Drive occupancy, leasing velocity, retention, and revenue growth.
• Monitor market conditions, competitive properties, pricing, concessions, and rental trends.
• Develop and implement strategies to maximize rental income and minimize vacancy.
• Oversee leasing activity and ensure prospects and residents receive an exceptional customer experience.
• Analyze leasing performance and take corrective action when necessary.
• Recruit, train, coach, and develop onsite team members.
• Establish clear performance expectations and hold employees accountable for results.
• Foster a positive, professional, and service-oriented team culture.
• Conduct regular team meetings, performance reviews, and training initiatives.
• Lead by example and maintain high standards of professionalism and integrity.
• Build strong relationships with residents and promote a positive community environment.
• Resolve resident concerns, complaints, and escalated issues professionally and promptly.
• Oversee renewals, resident retention initiatives, and resident communications.
• Ensure consistent and fair enforcement of community policies and procedures.
• Select, manage, and evaluate contractors and service providers.
• Negotiate vendor agreements and ensure quality work at competitive pricing.
• Monitor insurance, safety, emergency preparedness, and risk-management practices.
• Ensure all required inspections, licenses, certifications, and documentation are maintained.

Qualifications

• 5+ years of progressive multifamily property management experience, preferably managing a Class A/B community or similar asset.
• Proven experience managing property operations, budgets, financial reporting, leasing, and resident relations.
• Strong understanding of multifamily KPIs, including occupancy, retention, delinquency, NOI, rent growth, and expense management.
• Demonstrated ability to lead, coach, and develop onsite teams.
• Strong knowledge of Fair Housing regulations and applicable federal, state, and local requirements.
• Excellent written, verbal, organizational, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency with property management and Microsoft Office software.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree in business, real estate, property management, or a related field.
• ARM, CAM, CPM, or other relevant professional designation.
• Experience with value-add, lease-up, renovation, or repositioning projects.
• Experience presenting financial and operational results to ownership or senior leadership.

What Success Looks Like

The successful Property Manager will be measured by their ability to consistently achieve or exceed occupancy and revenue objectives, improve NOI through disciplined revenue management and expense control, maintain the property at a high operational and physical standard, build and retain a strong, accountable onsite team, deliver excellent resident satisfaction and retention, maintain compliance and minimize operational and financial risk, and communicate effectively with ownership, residents, employees, and vendors.