Senior Mortgage Processor

About the Role

The Senior Mortgage Processor manages the full lifecycle of mortgage loans intended for sale on the secondary market, including Conventional, FHA, VA, NIFA, and other specialized programs. This role ensures compliance with investor and agency guidelines while delivering excellent customer service.

Responsibilities

• Process mortgage loans from origination to closing, including Conventional, FHA, VA, NIFA, and other special programs.
• Review loan files for accuracy, analyze documentation, pre-underwrite, and submit to underwriting.
• Coordinate the loan process by collaborating with originators, underwriters, closers, and other stakeholders.
• Manage a high-volume production pipeline and provide timely updates on loan status.
• Review and clear all underwriting conditions prior to closing.
• Resolve items identified in pre/post-closing reviews.
• Anticipate and fulfill requirements throughout the loan lifecycle.
• Ensure compliance with bank policies, regulatory requirements, investor guidelines, and service standards.
• Adhere to all applicable laws, regulations, and bank policies; complete compliance training.
• Report compliance issues or violations in accordance with bank policies.
• Maintain regular attendance and perform other job-related duties as assigned.

Requirements

• Minimum 3 years of loan processing experience.
• Minimum 5 years of experience with secondary market loans preferred (subject to management discretion).
• Proven ability to manage a pipeline of 30–60+ loan files with accuracy and efficiency.
• Demonstrated expertise in applying Agency and Investor guidelines across all loan types.
• Ability to support DD, Closing, Funding, and Post-Closing functions as needed.
• Comfortable training and mentoring new or junior processors.
• Strong written communication skills; capable of drafting procedures upon request.
• Highly proficient in Microsoft Word, Excel, and financial software.

Qualifications

• Bachelor’s degree preferred but not required.
• Skilled in managing multiple projects and meeting deadlines.
• Detail-oriented with a high level of accuracy.
• Strong verbal and written communication abilities.
• Self-motivated with a collaborative mindset.
• Committed to delivering exceptional customer service.
• Takes initiative and works independently.
• Projects professionalism and positively represents the bank’s products, services, and values.

Working Environment

• Indoor work—no exposure to outdoor elements or hazards.
• Some sedentary work with occasional lifting and/or carrying up to 10 pounds.
• Eligible for hybrid work-from-home opportunity after completing onboarding.