Senior Momentum Business Analyst

About the role

CGI is actively seeking a senior business analyst motivated to grow their career in supporting Momentum proprietary software at a large federal agency. Candidate will join a dynamic and growing team providing Operations and Maintenance (O&M) services to the client. Specific functions will include, but are not limited to supporting delivery operations, developing client relationships, and working with team members with a diverse set of experience levels and skillsets. Potential multiple growth paths including senior subject matter expert and future team lead/project management opportunities. This position is located in our Fairfax, VA office; however, a hybrid working model is acceptable.

Responsibilities

• Support Momentum End Users: Provide quality client support by answering questions, identifying possible solutions to issues, documenting resolutions, and communicating guidance to end users
• Coach/mentor junior members of the team and provide guidance and support to your teammates
• Perform In Depth Analysis: Develop your knowledge of our client's industry, organization, and business objectives. Understanding the business needs of our client, troubleshoot challenging solutions that include software issues, data issues, maintenance, and system configuration
• Gather requirements (business, functional, and technical) using collaborative, face to face working sessions with the customers, stakeholders, and the development team
• Perform business process analysis by reviewing current to be processes and mapping them to future state (“to be”) processes
• Participate in and lead client stakeholder meetings
• Develop and update system designs and training documentation
• Proactively bringing issues and problems to the attention of the team; generating, proposing, and implementing innovative solutions to solve them
• Ensure the end to end solution is proven to deliver the required business results
• Drive adoption of the designed processes and solution use with stakeholders
• Participate in business development activities to support growth on the account

Required qualifications

• 5+ years of experience supporting Momentum ERP
• Experience working directly with clients and ability to lead meetings
• Proficiency in regular client engagement via email, Microsoft Teams, and phone conversations
• Software Testing experience
• Issue resolution experience
• Action Oriented
• Critical/Analytical Thinking
• Functional/Data Analysis
• Teamwork Experience

Pay

A reasonable estimate of the current range for this role in the U.S. is $62,900.00 – $153,300.00.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well being programs