Senior Mission Software Engineer

About the role

We're looking for a Mission Software Engineer to join the Imaging Interfaces team. This is not a pure product development role. You will spend meaningful time keeping fielded systems alive, triaging issues across the full stack, and serving as a technical representative for our products in integrations with external teams and customers. The work is varied and sometimes ambiguous. You might spend a morning extending a gRPC service, an afternoon diagnosing a time sync issue on a deployed device over the phone with a field operator, and a week traveling to support a customer integration. You'll need to be comfortable with that range—and ideally energized by it. If you want to own your software end-to-end in a fast-moving environment where the stakes are real, this role is built for you.

Responsibilities

• Own fielded system success. You are responsible for the health and uptime of deployed imaging systems. When issues arise—whether the root cause is in your code, the firmware, the network, or the hardware—you triage, diagnose, and drive resolution.
• Build and maintain production services. You'll develop and extend modular software services that run on edge-compute devices in austere environments. These services need to be reliable, observable, and maintainable by engineers who didn't write them.
• Support field operations. You'll work directly with field operators and non-technical users to diagnose and resolve issues on deployed hardware. Clear communication under pressure is part of the job.
• Represent the team externally. You'll serve as a subject matter expert in integrations with other products and teams; sometimes remotely, sometimes on-site. You don't need to know everything, but you need to be able to speak credibly across the full system stack and know what you don't know.
• Maintain end-to-end system understanding. Our devices sit at the intersection of hardware, firmware, networking, and software