Senior Microsoft Office 365 Engineer

Key Areas of Responsibility

• Lead the design and implementation including planning, and deployment of Microsoft 365 collaboration and application solutions.
• Ensure proper integration with existing systems and platforms.
• Configure and maintain a hybrid Microsoft Exchange 2019 on-prem environment along with Microsoft Exchange Online mailbox environment.
• Install, configure, and maintain Proofpoint email hygiene products including Proofpoint Secure Email Relay.
• Maintenance of Microsoft 365 tenant configuration settings, such as domain name settings, federation, and external access.
• Develop training materials and deliver training sessions to end-users, promoting the effective use of Microsoft 365 collaboration tools.
• Drive user adoption and change management strategies to ensure maximum utilization of the platform's features and capabilities.
• Collaborate with internal business teams to understand their collaboration requirements and translate them into effective Microsoft 365 solutions.
• Advise and develop solutions, workflows, and best practices to address common business challenges within our workforce.
• Identifies potential points of integration between M-365 services on the core device-top and works with technical colleagues to deliver key integrations.
• Design and implement automated workflows using tools like SharePoint Designer and Power Automate, ensuring seamless and efficient processes.
• Generate comprehensive technical documentation, including architecture diagrams, coding guidelines, and user manuals, to guide the smooth implementation and maintenance of solutions.
• Work closely with Security team to establish governance policies, security controls, and compliance standards for Microsoft 365 collaboration tools.
• Monitor and enforce these policies to maintain data integrity, confidentiality, and availability.
• Provide technical support and troubleshooting assistance to end-users, addressing issues related to Microsoft 365 tools and solutions.
• Act as a subject matter expert and collaborate with IT support teams to resolve complex problems.
• Stay up to date with the latest Microsoft 365 collaboration tools, features, and industry best practices.
• Identify opportunities for process improvement and propose innovative solutions to enhance collaboration capabilities.
• Ensure vendors provide proper levels of support, maintain SLAs, and provide root cause analysis for escalated issues.
• Ensure all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity.

Basic Qualifications

• Prior administration experience of M365. Messaging or Exchange experience.
• BS/BA in Information Technology.
• 5+ years proven knowledge of using Microsoft's 365 product suite.
• M365 Certified: (e.g., MS-900, MS-700, MS-600).
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Expert analytical and problem-solving skills; ability to provide root cause analysis and demonstrate results through testing and metrics.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Proven solutions delivery and architecture experience with Microsoft 365 products.
• M365 migration experience (discovery, design, implementation/execution, support, and maintenance).
• Experience within client-facing professional services or consulting.
• Working knowledge of Azure AD and familiarity with scripting languages (e.g., PowerShell).
• Demonstrated ability to elicit requirements and communicate clearly with non-technical individuals as well as development teams and subject matter experts.
• Familiarity with governance, security, and compliance considerations in the context of Microsoft 365 collaboration tools.

Preferred Qualifications

• Proofpoint experience.
• Administration experience.
• M365 Certified: Enterprise Administrator Expert.
• ITIL/ITSM Certified.
• Message Hygiene knowledge.
• Strong Consultative Presence, this role will have extensive visibility both internally and externally.