Senior Metrics Management

About the role

PD Inc International is seeking an experienced and mission-driven Senior Metrics Management to provide Cybersecurity Management support in a U.S. government (DoD) environment.

Responsibilities

• Analyze, assign, facilitate, track and report Cybersecurity Division compliance for approximately 200 DISA Orders annually.
• Serve as Cybersecurity Division’s orders liaison for process stakeholders, including Data Center Line of Business (LOB), Command and Control (C2), DISA Joint Operations Center (DJOC), Risk Management Executive, and DoD Cyber Defense Command (DCDC).
• Receive and acknowledge cyber orders from C2 and distribute clarifying guidance.
• Brief draft and active cyber orders to Cybersecurity Division and J-9 HaC.
• Collaborate with stakeholders, including DJOC, DCDC, United States (U.S.) Cyber Command, Cybersecurity Division and other DoD components, to review and coordinate on draft or needed cyber orders.
• Collaborate with DJOC to improve quality of orders. Escalate and communicate RFI or necessary order alterations.
• Provide input and create orders reports for DoD Chief Information Officer Scorecard compliance.
• Provide System Matter Expertise (SME) with regards to ITSM, tools, and processes used in implementing a successful ITSM program in support of Cybersecurity Division initiatives.
• Develop, implement, and maintain Cybersecurity Division ITIL Process, Operating Level Agreements, and project plans and schedules.
• Collaborate with service delivery organizations and stakeholders to document Cybersecurity Division supporting processes.
• Conduct Cybersecurity Division briefings, technical meetings (internal and external representatives) and serve as a consultant to management on major matters pertaining to its policies, plans, and objectives.
• Communicate with all levels of management within the Cybersecurity Division and function at the strategic level with upper management and across various divisions within the Cybersecurity Division.
• Create and maintain Cybersecurity Division communication plans, processes, work instructions supporting the execution of change, manage feedback loops within and across program teams.
• Manage the Cybersecurity Division document approval process until the document is published for use.
• Provide gap analyses between cyber services current vs. future state conditions.
• Conduct Cybersecurity Division reviews, ensuring process gaps are remediated.
• Evaluate existing Cybersecurity Division processes and procedures and recommend changes to improve or enhance performance and maintainability.
• Implement a Cybersecurity Division Quality Assurance Program with quality controls to ensure all aspects of the Cybersecurity Division ITSM Program is continuously monitored for process improvement.
• Identify, refine, report and monitor Cybersecurity Division performance measurements to include Key Performance Indicators and Critical Success Factors.
• Provide compliance metrics and trend analysis, coordinate with stakeholders for feedback on outstanding issues, track status and prepare reports and briefings.
• Collect, analyze, report and archive cybersecurity metrics in support of Cybersecurity Division initiatives and requirements.
• Provide metrics analysis and insight into Cybersecurity Division resource performance to include people, processes, and technology to improve Cybersecurity Division efficiency and effectiveness goals and/or objectives.
• Provide existing and/or recommend new processes for developing and documenting metrics, ensuring relevance and efficacy to include identification of data sources, baseline measurements, fiscal year targets, performance thresholds, metric measurement methods and analytic tools.

Qualifications

• Bachelor's degree with major in IT, engineering, science, or mathematics
• Five + years of relevant/recent experience with statistics, process improvement, balanced scorecard, and statistics related software.
• Three + years of relevant/recent experience with Microsoft Office Products.
• Current 8570/8140 requirement certification
• Active Secret Clearance

Benefits

• Highly competitive salary
• 401K
• Health care
• Paid time off
• No-limit Student loan forgiveness (merit based)
• We sponsor new/qualified employees for Security Clearance
• Casual dress code
• Free parking
• Corporate discounts
• Gym memberships