Senior / Membership & Community Engagement Associate

About the role

The Membership and Community Engagement Associate/Senior Membership and Community Engagement Associate will develop and execute strategies for membership engagement, retention, and growth. They will also help craft messaging and outreach materials (eBlasts, social media, blog posts, etc.) for our targeted membership and general audiences.

Responsibilities

• Develop and execute strategies for membership engagement, retention, and growth.
• Create and manage member databases and communication tools.
• Craft messaging and outreach materials for eBlasts, social media, blog posts, etc.
• Build relationships with members and stakeholders through various channels.
• Manage member surveys and feedback to improve engagement.
• Collaborate with other departments to align messaging and outreach efforts.

Requirements

• Experience in customer service, membership engagement, relationship-building, fundraising, and/or data management.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.

Qualifications

• Minimum of 3 years of relevant experience.
• Bachelor's degree in a related field or equivalent combination of education and experience.

Skills

• Customer service and relationship management.
• Data management and analysis.
• Outreach and communications strategy development.
• Event planning and coordination.

Benefits

• Flexible hybrid remote/in-person schedule.
• Competitive salary range of $70,000 - $75,000 DOE.
• Reduced schedule equivalent to 80% full time equivalent (FTE) with most staff working 32 hours over four days a week (Mon-Thurs).
• Compensation guaranteed at 80% ($56,000 - $60,000) with the goal of returning to 100% in the near future.

Pay

$70,000 - $75,000 DOE

Schedule

Hybrid Remote/In-Person, Based in Oakland, California