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Jobs · Management · Wisconsin

Senior Member Solutions Specialist (Collections)

Prospera Credit Union (Wisconsin) · Appleton, WI · 3 wk ago
On-siteManagementFull-time

About the role

The Senior Member Solutions Specialist (Collections) plays a crucial role in enhancing member satisfaction and collections efforts. They are responsible for developing and implementing strategies that improve member engagement and retention.

Responsibilities

  • Develop and execute strategies to enhance member satisfaction and collections performance.
  • Collaborate with cross-functional teams to identify opportunities for improvement in member engagement and retention.
  • Monitor and analyze collection data to identify trends and make informed decisions.
  • Present findings and recommendations to senior leadership for strategic planning.
  • Train and mentor team members on best practices in collections and member engagement.

Requirements

  • Bachelor’s degree in Business Administration, Marketing, or related field.
  • Minimum 5 years of experience in collections or customer relationship management.
  • Proven track record of improving member satisfaction and retention metrics.
  • Strong analytical skills with the ability to interpret and present complex data.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Experience working in a fast-paced, dynamic environment.

Qualifications

  • Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
  • Experience with CRM systems and data analysis tools.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Passionate about driving positive change in member experiences.

Skills

  • Strategic thinking and problem-solving skills.
  • Effective communication and presentation skills.
  • Team player with strong collaboration abilities.
  • Results-driven with a focus on continuous improvement.

Benefits

  • Competitive salary package.
  • Incentive-based compensation plan.
  • Flexible work schedule.
  • Professional development opportunities.
  • Health and wellness programs.

Pay

Salary range: $50,000 - $75,000 annually.

Schedule

Full-time position with flexible hours to accommodate business needs.

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