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Jobs · OTHR · Maryland

Senior Member Service Representative - Westview Branch

MECU Credit Union · Catonsville, MD · 1 wk ago
OTHR$21.4–$31.04/hrFull-time

Position Summary

Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members' inquires face to face. Provides a variety of transactional services for members' accounts on deposit and loan products.

Qualifications

  • High School Diploma or General Education Degree (GED)
  • Minimum of 24 months of Teller & MSR experience
  • Saturday hours preferred
  • Associates in Business preferred
  • Minimum of 24 months of Financial Service experience
  • Completed Module 1 for Lending Certification preferred
  • Completed 1st year Leadership Development Program preferred

Essential Duties and Responsibilities

  • Possesses current knowledge of all key products and services
  • Able to resolve member concerns/issues
  • Communicates effectively and appropriately both orally and in writing
  • Handles multiple assignments and priorities yet still fulfills all commitments
  • Determines members specific account needs in the course of member contact
  • Works with branches and departments within the Credit Union to resolve member concerns
  • Answers member inquiries regarding various credit union services and products
  • Confers with management regarding account and service problems outside standard operating guidelines to obtain a decision on how best to handle specific situations
  • Demonstrates accuracy, neatness and thoroughness in work
  • Makes timely, informed decisions that take into account the facts, goal, objectives, constraints, risk and mission of MECU
  • Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time

Competencies Required

  • Proficient in the lending process including; input, funding, maintenance
  • Proficient written and oral communication skills
  • Participation in Business Development activities required
  • Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of this position
  • Assist in the lending process up to and including: imputing of loans; funding and maintenance

Compensation

Salary Range per hour, depending on experience and qualifications
$21.40 - $31.04

Benefits at MECU Credit Union

  • Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
  • 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
  • Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
  • Tuition Assistance: Continue your education and professional development with our tuition assistance program.
  • Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
  • Parking Discounts: Enjoy discounted parking to make commuting easier.
  • Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
  • Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Physical Demands

  • Regularly sits; uses hands and fingers to handle objects, tools, keyboards or controls; talks and hears
  • Occasionally stands, walks, reaches with hands and arms and stoops or kneels
  • Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects
  • Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity/Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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