Senior Meeting and Special Event Manager

Job Number: 26104076 | Full Time | On-site: 1 N Fort Lauderdale Beach Blvd, Fort Lauderdale, Florida, 33304

About the Role

Plans and executes meetings and special events. Assists in the implementation of departmental strategies. Responsible for the seamless execution of all property events, with a focus on turnover from sales to operations and back to sales where appropriate.

Responsibilities

• Research and analyze new products, pricing, and services of competition.
• Apprise property of all groups that will impact property operations.
• Execute event management strategy aligned with the company’s business strategy.
• Conduct daily walk-throughs of the banquet floor to ensure client satisfaction and quality standards.
• Develop working relationships with outside vendors and establish prices and service agreements to enhance the event experience and increase additional revenue opportunities.
• Create opportunities to upsell during event planning.
• Manage department controllable expenses to achieve or exceed budgeted goals.
• Create an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Set a positive example for guest relations and interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints.
• Empower employees to provide excellent customer service and ensure they understand expectations and parameters.
• Strive to improve service performance and emphasize guest satisfaction during all departmental meetings.
• Communicate and execute departmental and property emergency procedures, ensuring staff are trained in safety procedures.
• Observe service behaviors of employees and provide feedback to individuals.
• Monitor progress and lead discussions with staff each period.
• Participate in the development and implementation of corrective action plans.
• Attend and participate in all pertinent meetings.
• Review staffing levels to ensure guest service and operational needs are met.

Requirements

• High school diploma or GED; 3 years of experience in event management, food and beverage, sales and marketing, or a related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in event management, food and beverage, sales and marketing, or a related professional area.

Pay

Pay Range: $77,000 - $99,000 annually | Bonus eligible

About the Company

At The Ritz-Carlton, we deliver rare and special luxury service, setting the standard for excellence in hospitality. As part of Marriott International, we foster an environment where unique backgrounds and experiences are valued. Our team learns and exemplifies the Gold Standards, including our Employee Promise, Credo, and Service Values. We offer the chance to be proud of the work you do and the team you work with, empowering creativity, thoughtfulness, and compassion.