Senior Meeting and Events Manager

About Experience by Industrious

Experience by Industrious is a workplace hospitality brand launched by CBRE. It combines CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across various office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide.

About The Role

As a Senior Meeting & Events Manager, you own the commercial performance of a building's bookable spaces — from initial inquiry through post-event follow-up. You manage inbound bookings, build outbound sales strategy, develop the local marketing approach, and set the service standards that make clients want to come back. This is a sales role with a hospitality soul. You're not just coordinating logistics — you're actively growing a business within a building. That means tracking pipeline, converting leads, building relationships with recurring clients, and finding new ones.

What You'll Do

• General management
• Submit financial and engagement reporting on time and to standard, including the annual business plan and quarterly asset management recaps.
• Monitor trends on a regular cadence so internal teams and asset managers can understand the business and adjust when needed.
• Manage amenity budgets.
• Build clear systems and procedures that set the team up for success when you're not there.
• Consistently find ways to improve processes and operations.
• Support marketing teams in keeping collateral and experiences on-brand.
• Support leasing teams in showcasing building amenities.
• Deploy customer sentiment surveys and create action plans for any detractors.
• Amenity management
• Oversee ordering, restocking, receiving, and inventory of amenity supplies.
• Keep all amenity spaces spotless at all times.
• Document and escalate maintenance and facilities issues through proper channels.
• Maintain clean, organized supply closets.
• Meeting and events management
• Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.
• Refine and execute the local marketing plan and create local marketing collateral.
• Manage meeting and event leads and bookings end to end through Tripleseat.
• Conduct site tours, manage room flips, and check in bookings daily.
• Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including: upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting.
• Maintain a database of recurring vendors for ancillary event needs.
• Ensure digital booking methods are up to date and functioning.
• Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time.
• Actively survey occupiers post-event and share feedback.
• Keep a detailed won/lost tracker and lead source log in Tripleseat.
• Learn AV troubleshooting and help clients connect to in-room systems seamlessly.
• Manage third-party AV vendors to ensure equipment is always operational.
• People management
• Help direct reports create annual goals that are quantifiable and connected to overall business outcomes.
• Performance manage any direct reports and take action when necessary.
• Build a team culture that's empathetic and supportive.
• Make sure teammates have the tools and resources they need to succeed.
• Service culture
• Champion Industrious service standards and hospitality principles.
• Create local service campaigns that reinforce great hospitality in action.
• Model and deliver on any new hospitality standards.
• Communicate and resolve issues confidently, empathetically, and professionally with all building stakeholders.