Senior Medical Secretary (FGP) - Manhattan, Pediatrics-Cardiology

We need to output HTML fragment with sections: Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. First, we have a lot of boilerplate: "1165972_RR00123325 Job ID: ..." we should drop Job ID. We have description about NYU Grossman School of Medicine: that's about the organization, could be "About the role"? Actually "About the role" is typical heading for role summary. The posting includes "Position Summary" and then description of role. So we can put that under

About the role

with

containing the position summary and maybe the intro about the school? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a short paragraph about the organization maybe as part of About the role. We need to preserve all substantive information, not invent or summarize away detail. So we need to include all responsibilities, qualifications, etc. We need sections: maybe About the role (position summary), Responsibilities (list), Requirements (minimum qualifications), Qualifications (preferred qualifications), Benefits (benefits and wellness package), Pay (salary range), Schedule? Not mentioned schedule specifics, so we should not include Schedule section unless present. The posting does not mention schedule (like full-time, part-time). So omit Schedule. Skills: maybe we can include a Skills section if there is explicit skill list. The posting mentions "Light, accurate keyboarding skills required. Excellent organizational, interpersonal and communications skills required." Also "Background in computer literacy preferred." Could be considered skills. But we have a Qualifications section for minimum and preferred qualifications. Might combine. The instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Requirements (minimum qualifications), Qualifications (preferred qualifications), Benefits, Pay. That seems enough. We must not create sections with filler like "commensurate with experience". Pay section: we have salary range: $79,093.35 - $79,093.35 Annually. That's a specific number (same min and max). So we can include Pay section with that. Benefits: we have description of benefits and wellness package. So include Benefits. Now we need to format responsibilities as

• for any list of duties/requirements/benefits. The responsibilities are a long paragraph with many sentences; we need to break into list items? The instruction: "Use
  • for any list of duties/requirements/benefits, and

    for prose." So we need to identify lists. The responsibilities section includes many duties separated by commas and periods. We could treat each sentence as a list item. But we need to preserve all substantive information; we can convert each duty into a

  • . However we must be careful not to lose nuance. The instruction says "any list of duties/requirements/benefits". The responsibilities are effectively a list; we can format as
    • each duty. That seems appropriate. Similarly for minimum qualifications: we can list as
      • . Preferred qualifications: also list. Benefits: we have a paragraph describing benefits; could be prose

        . But we could also list bullet points of the seven areas. The posting says: "holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care." Also mentions financial security benefits, generous time-off program, employee resource groups. Could be list. But we can keep as prose

        if not explicit list. However instruction says use

        • for any list of duties/requirements/benefits. Benefits could be considered a list; we could bullet them. But we need to preserve all info; we can create a
          with items: financial security benefits, generous time-off program, employee resource groups, holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, preventive care). That seems okay. Pay: we can put as

          with the salary range. Now we need to strip boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At the end there is EEO statement and application instructions: "We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal." Also "NYU Grossman School of Medicine is an equal opportunity employer..." That's boilerplate; we should drop. Also drop lines like "For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X and Instagram." That's maybe not boilerplate but could be considered navigation? It's about contacting; but it's not a duty. Might be considered minor metadata; we could drop or fold into a short

          . The instruction: "fold minor metadata into a short

          or drop it." So we could drop it. Also drop duplicated lines: there may be duplicates like "Answers phones and screens incoming calls." appears twice? We need to check. In responsibilities there is "Answers phones and screens incoming calls." appears in two places: one under "Answers calls and takes messages." and later "Answers phones and screens incoming calls." Might be duplicate; we should deduplicate? The instruction: "remove duplicated lines". So we should ensure we don't repeat same duty. We'll need to parse responsibilities and eliminate duplicate sentences. Let's extract responsibilities section text: From the posting: "Job Responsibilities Schedules appointments for visits, treatments, and surgical procedures, Reviews appointment confirmation responses and manages waitlists, Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms, Obtains authorizations for services as needed, Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner, Handles faxes and mail, Prepares standard letters and forms as needed, Performs other duties as needed Administrative Physician and Practice Support Schedule surgeries in EPIC. Prepares the daily schedule and manages the OR template. Must be able to create and send calendar invites. Discuss surgical appointment details which may include explaining patient’s arrival time, fasting instructions and other expectations. Scan all necessary documents related to the surgical appointment Review chart to make sure all required elements are in EPIC (Labs, medical clearance, EKG etc.) Demonstrates knowledge of the organization’s patient experience expectations and Service Standards and incorporates them in to the performance of duties. Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.). Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person. Maintains cooperative and professional relationships with physicians, nurses, and office staff. Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload. Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages. Participates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staff Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc. Provides patients with non-clinical instructions for any upcoming appointments/procedures. Promotes the use and sign-up of MyChart Follows scanning guidelines and best practices for importing outside documents- results, records, forms, etc. Reviews the waitlist periodically and ensures patients are being called and offered appointments. Responsible for rescheduling patients when physicians are out or blocking their schedules. Organizes and distributes mail and faxes. Has a general knowledge of the practice/physician specialty including conditions and treatments and scheduling scripts. Manages the physician’s calendars including creating and sending calendar invites. Releases medical records in accordance of HIPPA and FGP ROI procedures. Documents disclosures in Epic and fulfills requests within a 10 day timeframe. Processes incoming and outgoing documents via paper and electronic records. Scans, uploads and forwards appropriate information within EPIC. Completes forms legibly and accurately. Forwards areas requiring clinical information to LPN, RN or Licensed Provider. Secures appropriate signatures and forwards documents/forms to correct destination. Follows up with the physician on any outstanding messages related to patient care Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged. Refers all questions/queries related to medical diagnosis or treatment to RN/provider. Refers Surgical and Infusion scheduling to Senior Medical Secretary Prepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed. Reviews work for accuracy and completeness. Receives prescription refill requests, locates requested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up and/or process for renewal Communicates with pharmacies and patients to clarify prescription questions and/or concerns, related to patient demographic, insurance, and status information. Refers questions related to prescription information to RN/LPN/Provider. Initiates and follows-up on pre-authorizations and appeals and arranges peer-to-peer communication when required Responsible for Patient, Referral and Authorization workqueues Obtains and documents referrals received in EPIC. Collaborates with other NYU Langone sites to ensure seamless continuation of care. Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks) Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed. Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes and answering related questions for any upcoming appointments/procedures. Communicate with patients regarding status of referrals and/or authorization Assists with the completion of special projects, reports and activities. Ensures requested and related information is accurate and complete. Brings any problems or questions to supervisor attention. Performs other related duties as needed by providers and supervisor Patient Experience and Access Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter. Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate. Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles." That is huge. We need to break into list items, each duty. We need to avoid duplication. Let's identify distinct duties. I'll parse manually. First sentence: "Schedules appointments for visits, treatments, and surgical procedures," Second: "Reviews appointment confirmation responses and manages waitlists," Third: "Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms," Fourth: "Obtains authorizations for services as needed," Fifth: "