Senior Medical Receptionist

Full-time day shift position located at Samaritan Hospital / St Mary's Campus in Troy.

About the Role

The Senior Registration Associate performs and coordinates clerical duties to ensure efficient, service-oriented operation of a medical practice. This role focuses on front-end functions to achieve revenue cycle metrics while maintaining excellence standards and practice workflows.

Responsibilities

• Perform and coordinate front-end functions including:
  • Scheduling and registration
  • Check-in and check-out processes
  • Charge entry and claims processing
  • End of day procedures
• General duties such as document processing, scanning, and inbox monitoring
• Ensure even distribution of work to meet daily schedules and manage daily staffing needs
• Serve as a mentor and role model, displaying leadership qualities
• Schedule patient appointments to maximize access
• Handle incoming calls and direct appropriately
• Register patients, obtain consent forms, and collect demographic data
• Collect co-pays, document monies collected, and generate patient receipts
• Act as a liaison between patients and clinical staff, monitoring for delays
• Schedule follow-up appointments, including ancillary and diagnostic tests
• Obtain pre-authorizations and referrals for specialist visits
• Accurately pass charges in accordance with office policies
• Perform daily parsing processes to electronically file information into the Electronic Medical Record
• Maintain patient confidentiality and adhere to HIPAA regulations
• Communicate respectfully with providers, staff, colleagues, and managers
• Cross-cover other areas as needed

Requirements

• Strong leadership skills
• Associate’s degree preferred; High School Diploma or equivalent required
• Proficiency with Microsoft Office and other computer applications
• Experience delivering successful customer service
• Ability to handle multiple priorities in a deadline-driven environment
• Previous medical office experience preferred
• Ability to lift 25 lbs

Pay

$18.50 - $23.90 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may vary based on location.

Benefits

• Strong orientation program
• Generous tuition allowance and career development opportunities
• Monday to Friday office hours