Senior Medical Assistant- Santa Ana CA

About the role

We are seeking a dedicated and skilled Medical Assistant to join our team at Optum Serve. As a member of our dedicated network, you will provide clinically competent delivery of quality medical care services within your scope of practice. Your role will involve working in a clinical setting, interacting with both patients and colleagues, and ensuring adherence to all Optum Serve policies and procedures.

Responsibilities

• Exhibit excellent critical thinking, problem-solving, verbal and written communication skills, in addition to attention to detail
• Build rapport with team members, internal and external customers, and management by demonstrating a strong customer service orientation and genuine compassion
• Provide empathetic and patient-centered care, ensuring that all interactions are respectful, supportive, and focused on the well-being of patients and colleagues
• Foster a collaborative team environment by actively participating in team activities, supporting colleagues, and contributing to a positive and cohesive work atmosphere
• Maintain compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance, and improvement processes
• Be punctual for work attendance and abide by the work schedule. Be present and remain on site during scheduled hours
• Work with providers and operational teams to ensure reports are submitted timely and accurately. Assist in the preparation and delivery of reports for all lines of business
• Manage supply inventory and escalate gaps as quickly as possible. Including the responsibility for daily logs, monthly, and yearly compliance logs
• Ensure proper patient identification practices and ensure HIPAA compliance
• Perform administrative duties such as answering phones, scheduling, and confirming appointments, preparing schedules, data entry, and assisting in the examination process of patients under the direction of a physician or other licensed provider
• Skilled in utilizing EMR and MS Office Suite software applications
• Manage housekeeping tasks including changing exam room table paper, disinfecting surfaces, upkeep of tidiness of the entire clinic, ensuring all equipment is clean and presentable
• Provide patient education and support to providers and other clinical/nonclinical staff members
• Support clinicians in medical response to patients with medical needs and/or activate the Emergency Medical Services when an emergency happens
• Assist with other duties of the site, including administrative work and any other duties as assigned during downtime

Qualifications

• Associate degree in medical assisting and/or graduation from an accredited vocational Medical Assistant program, and /or as a Certified medical Assistant (CMA)
• If required by state of operation: Maintains unrestricted and in good standing certification as a Certified Medical Assistant (CMA)
• Phlebotomy Certification from accrediting training course, when required by state requirements
• Active/Current Basic Life Support (BLS) Certification
• Willingness to complete CAOCH and Drug Testing Collection Certifications
• Able to successfully pass National Agency Check with Inquiries (NACI) background investigation
• 4+ years of relevant clinical experience (i.e., Primary Care, Family Care, Internal Medicine, Occupational Health, or Urgent Care)

Skills

• Critical Thinking and Problem-Solving
• Customer Service, Compassion, and Teamwork
• Professionalism
• Organizational Skills
• Compliance
• Punctuality
• Language Skills
• Reporting
• N95 Fit Testing
• Collaboration and Compliance
• Patient Care and Support
• Administrative Duties
• Technology
• Inventory Management
• Personal Hygiene and Appearance
• Service Animals
• Patient Identification and HIPAA Compliance
• Housekeeping
• Patient Education
• Emergency Response

Benefits

We offer a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution. Additionally, we comply with all minimum wage laws and are an equal opportunity employer. No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

Pay

The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.