Senior Medical Assistant - EPIC - Bethpage

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, providing a full complement of inpatient and outpatient services.

About the role

The Senior Medical Assistant supports physicians, Advanced Care Practitioners, and nurses in delivering patient care at a senior level. This role involves both clinical and administrative duties, including validating patient identifiers, preparing exam rooms, measuring vital signs, drawing blood, collecting lab samples, scheduling appointments, and performing data entry. The Senior Medical Assistant also serves as a primary trainer for new hires and acts as a liaison between practice operations, management, and patient coordination.

Responsibilities

• Serve as primary trainer for new hires.
• Escort patients to exam rooms and ensure rooms are cleaned and stocked.
• Measure and record patient vital signs.
• Obtain and process blood samples and other lab specimens per NYULH policy.
• Support quality initiatives by following FGP guidelines for EMR documentation.
• Promote a positive patient experience and communicate effectively with providers and staff.
• Answer phone calls, review and respond to in-basket messages, and follow up on prescription refill requests.
• Monitor dashboards to identify delays in patient flow.
• Assist with training and in-servicing Medical Assistant staff.
• Act as a liaison between practice operations, management, and patient coordination.
• Perform intake tasks, including obtaining patient vital signs and other tests within scope of practice.
• Validate patient identifiers (name, date of birth) when accessing or updating medical records.
• Maintain patient flow to and from exam rooms and treatment areas.
• Assist in escorting patients and specimens throughout the facility.
• Ensure exam rooms and treatment areas are cleaned per infection control standards.
• Communicate the functionality and purpose of MyChart to patients during intake.
• Arrange translation services or equipment prior to patient visits.
• Assist with blood/specimen collection and ensure proper handling per organizational policy.
• Perform Point of Care testing (EKG, Glucose Testing, Pregnancy Test, Urinalysis) with required competency documentation.
• Prepare patient encounters by ensuring up-to-date information (bloodwork, radiology images, medications, medical history).
• Review and import patient history, "Prepare for your Visit," and outside information prior to provider encounters.
• Support MIPS best practice workflows by updating medical records with patient vital signs and histories (immunization, medical, surgical).
• Scan and upload diagnostic reports, linking them to associated orders in Epic.
• Maintain patient privacy in accordance with HIPAA standards.
• Handle patient calls, document outcomes, and refer clinical questions to RN/Provider.
• Assist with in-basket message management and patient medical advice requests.
• Utilize EPIC functionality to review and update patient records and maintain communication with peers and supervisors.
• Assist physicians with procedures and set-up as needed by specialty.
• Stock exam/treatment rooms and supply closets with medical supplies, linen, and equipment.
• Clean and sterilize designated equipment after use, following organizational policy.
• Support FGP Clinical Quality Management by maintaining clinical supplies and equipment.
• Review downtime procedures related to patient visits.
• Complete annual competencies (Fire Safety, Hazardous Waste, Medsled, HIPAA compliance, etc.).
• Partner with administrative and clinical personnel to complete prior authorizations, medication refills, and referrals.
• Assist with prescription refill requests by locating prescriptions in the EMR and tasking RN/LPN/Provider for renewal.
• Perform other duties as assigned.

Patient Experience and Access

• Serve as an NYU Langone Health Faculty Group Practice Brand Ambassador, upholding the NYULH mission, vision, and values.
• Promote excellence in patient experience by embodying the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, Sign-Off).
• Greet patients warmly and professionally, clearly communicating each step of care.
• Collaborate with colleagues and site management to ensure positive and timely resolution of patient interactions.
• Proactively anticipate patient needs and participate in service recovery using the LEARN model (Listen, Empathize, Apologize, Resolve, Notify).
• Share ideas for improving patient experience and access with leadership.
• Partner with Patient Access Center and Central Billing Office to support collaboration and a positive patient experience.
• Ensure practice staff are versed in Access Agreement gold standard principles.

Requirements

• High School Diploma or equivalent.
• Completion of a Medical Assistant Program from an accredited institution or current medical assistant certification from a nationally recognized accredited institution (e.g., AAMA, AMT, NCCT, NHA).
• Minimum of 3 years of Medical Assistant experience in a faculty group practice or hospital setting.
• Ability to effectively communicate with all levels of the organization.

Benefits

NYU Langone Hospital—Long Island offers a comprehensive benefits and wellness package, including:

• Financial security benefits (retirement savings, life insurance, disability coverage).
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

Pay

The salary range for this role is $58,476.60 - $63,483.70 annually. Actual salaries depend on experience, specialty, education, and hospital need. This range does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits.