Senior Medical Assistant, Brooklyn (Clinton Hill) - Multispecialty

NYU Grossman School of Medicine, an integral part of NYU Langone Health, is committed to improving the human condition through medical education, scientific research, and direct patient care. The institution values equity, inclusion, and a supportive work environment.

Position Summary

The Senior Medical Assistant assists physicians, Advanced Care Practitioners, and nurses in providing patient care. Responsibilities include validating patient identifiers, preparing patients and exam rooms, measuring and recording vital signs, drawing blood, collecting lab samples, scheduling appointments, answering phone calls, and performing data entry.

Job Responsibilities

• Serves as primary trainer for new hires.
• Escorts patients to exam rooms.
• Cleans and stocks exam rooms.
• Measures and records patient vital signs.
• Obtains and processes blood samples as per NYULH policy.
• Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR.
• Promotes a positive patient experience.
• Communicates effectively with providers and administrative staff, escalating issues as needed.
• Answers phone calls.
• Reviews and responds to in‑basket messages.
• Follows up on prescription refill requests.
• Performs other duties as needed.

Clinical & Administrative Responsibilities

• Perform clerical and clinical responsibilities as assigned by management.
• Monitor dashboards to identify delays in patient flow.
• Assist patients and communicate with physicians to obtain prescription renewals as needed.
• Assist with training and in‑servicing Medical Assistant staff.
• Assist in the planning, coordination, and scheduling of medical assistants, if applicable.
• Serve as liaison and key point of contact between practice operations, management, and patients.
• Actively listen to patient concerns, escalating to appropriate management and performing service recovery as needed.
• Complete necessary intake, including obtaining vital signs and other tests within the defined scope of practice.
• Follow guidelines for validating patient medical records when accessing and updating information.
• Assist with maintaining patient flow to and from exam rooms and treatment areas.
• Escort patients and specimens throughout the facility.
• Ensure exam rooms and treatment areas are cleaned per infection‑control standards after each patient.
• Communicate the functionality and purpose of MyChart to patients during intake.
• Ensure appropriate translation services or equipment are in place prior to the start of a visit.
• Assist with blood/specimen collection and ensure proper handling and processing per policy.
• Perform point‑of‑care testing (EKG, glucose, pregnancy test, urinalysis) with required competency documentation.
• Prepare patient encounters, ensuring all relevant information (bloodwork, imaging, medications, history) is up‑to‑date.
• Review and import “Prepare for your Visit,” “Outside Information,” and patient history prior to the provider encounter.
• Work with the clinical team to maintain logbooks related to equipment, specimen collection, and safety measures per FGP standards.
• Support MIPS best‑practice workflows by updating medical records with vital signs and histories (immunizations, medical & surgical).
• Scan and/or upload diagnostic reports and link them to associated orders in Epic, as required.
• Maintain patient privacy in accordance with HIPAA standards.
• Handle patient calls and document outcomes of all communications.
• Refer all clinical questions/concerns to RN or provider.
• Assist with in‑basket message management and related patient medical advice requests.
• Utilize EPIC functionality to review and update patient records and maintain communication with peers and supervisors.
• Assist physicians with procedure set‑up according to specialty needs.
• Stock exam/treatment rooms and supply closets; communicate supply needs promptly.
• Clean and sterilize designated equipment after use, following policy and competency documentation.
• Support FGP Clinical Quality Management by facilitating documentation and maintenance of clinical supplies and equipment.
• Review downtime procedures as they relate to patient visits.
• Complete annual competencies (Fire Safety, Hazardous Waste, Medsled, HIPAA compliance, etc.).
• Partner with administrative and clinical personnel to complete prior authorizations, medication refills, and referrals.
• Assist with prescription refill requests by locating prescriptions in EMR, identifying the last visit, and tasking RN/LPN/provider for evaluation and renewal.