Senior Market Research Consultant

About the role

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for functioning as an internal consultant and program manager in a broad range of marketing, strategy, product development, customer loyalty, internal operations, and business development initiatives; working with leadership, project staff, and inter-departmental staff/management teams to define objectives and identify key issues for each assignment. The role requires expertise in identifying performance gaps, operational inefficiencies, and opportunities for improvement through analysis of member experience, quality, market research, and performance data. Additionally, the incumbent must possess the ability to interpret and translate data from dashboards, surveys, Excel, Tableau, and other reporting tools into actionable business recommendations that drive strategic decision-making and performance improvement initiatives.

Responsibilities

• Function as internal consultant and program manager across marketing, strategy, product development, customer loyalty, internal operations, and business development initiatives
• Collaborate with leadership, project staff, and cross-departmental teams to define objectives and identify key issues for each assignment
• Identify performance gaps, operational inefficiencies, and improvement opportunities through analysis of member experience, quality, market research, and performance data
• Interpret and translate data from dashboards, surveys, Excel, Tableau, and other reporting tools into actionable business recommendations
• Drive strategic decision-making and performance improvement initiatives

Required qualifications

• Bachelor’s degree AND 6 years marketing research, consulting, or planning experience OR 10 years marketing research, consulting, or planning experience
• Knowledge of financial and statistical analysis and interpretation, survey design, market segmentation analysis, consumer research, and psychographic market research concepts
• Conceptual, quantitative and qualitative research and analytic skills
• Knowledge of key software packages (word processing, data management, spreadsheet, statistical analysis and presentation)
• Project management skills, including strong organization, prioritization, problem solving and communication skills; ability to accept direction and feedback
• Strong verbal, written and interpersonal communication skills
• Flexibility and responsiveness in managing multiple projects concurrently
• Initiative and persistence, with ability to meet deadlines
• Ability to interact with staff/management across multiple departments
• PC proficiency to include Word, Excel, PowerPoint
• Presentation and group facilitation aptitude
• Ability to lead and mentor other staff, as appropriate

Preferred qualifications

• 7+ years of experience supporting Medicare STAR Ratings, member experience, quality improvement, or population health initiatives with demonstrated success improving performance outcomes
• 7+ years of experience identifying performance gaps, operational inefficiencies, and leading performance improvement strategies that resulted in measurable business outcomes
• 5+ years of experience interpreting healthcare performance data, dashboards, Tableau, Excel, or similar reporting tools and translating findings into actionable business recommendations
• 5+ years of experience delivering training, and educating senior leaders, vendors, and cross-functional stakeholders to influence decisions and drive organizational improvements
• 5+ years of experience in a health plan, Medicare Advantage, managed care, payer, or healthcare quality environment
• 5+ years of experience presenting performance results and communicating complex information to executive and non-technical audiences
• 3+ years of experience managing multiple concurrent projects and competing priorities
• Master’s degree in public health, Healthcare Administration, Business Administration, Statistics, Mathematics, Psychology, or a related field

Pay

Compensation: $84,400.00 - $152,300.00. Exact compensation may vary based on skills, experience, and location.

Schedule & location

This is a remote role. Sponsorship is not available.