Senior Market Research Analyst

OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across industries including Financial Services, Specialty Retail, Telecommunications, Hospitality, and Software, helping them gain a deep understanding of their customers, develop actionable insights, and improve business processes.

About the Role

The ideal candidate is bright, curious, detail-oriented, and passionate about using data to improve the customer experience. In this role, you will work directly with clients and deliver consulting projects to senior stakeholders, applying your strong analytical background to the Market Research and Customer Experience domain while collaborating with global, Fortune 500 companies. This is a full-time position requiring 3–4 days per week in the Philadelphia office (EST hours).

Responsibilities

• Manage research projects, including vendor management, stakeholder communication, operational oversight, and ensuring consistency across large-scale trackers.
• Coordinate cross-functional teams and manage the flow of data from multiple internal and external sources.
• Provide project management and analytical support, including developing detailed project plans, tracking progress, and managing resources to meet objectives within scope, budget, and timelines.
• Support survey design by collaborating with stakeholders to define objectives, creating survey instruments, and implementing quality control measures to ensure data accuracy and reliability.
• Develop ad-hoc reports by synthesizing complex data from multiple sources into actionable insights and recommendations to inform strategic decision-making.
• Produce clear, professional PowerPoint presentations and reports that effectively communicate findings and insights to stakeholders.
• Provide succinct updates to managers and clients, including regular progress reports, key findings, and recommendations, ensuring proactive and transparent communication.

Requirements

• Bachelor’s degree in Social Science, Management, Statistics, Computer Science, or a related field from a top university.
• 3–5 years of experience in market research, customer experience management, or related fields, preferably in an agency or client-side role.
• Strong quantitative research skills, including demonstrated ability to analyze data and generate insights.
• Excellent communication skills, with the ability to collaborate with teams and engage effectively with stakeholders.
• Strong PowerPoint skills, focusing on quickly creating clear, professional decks with visuals.
• Exceptional attention to detail, time management, and workflow management, including project planning and prioritization.
• Experience with survey-based market research, including programming tools like SurveyMonkey, Decipher, Qualtrics, Suzy, or My-Take (preferred but not required).
• Ability to learn new tools and methodologies quickly; experience with Conjoint and MaxDiff analysis is advantageous.
• Regular in-office attendance (at least three times a week).