Senior Market Operations Program Manager

Responsibilities

• Own end-to-end operations for provider engagement and growth initiatives
• Lead cross-functional teams, driving progress through influence
• Track and report program performance using various data sources
• Identify and escalate risks early, ensuring timely decision-making
• Engage with external stakeholders to enhance provider outreach and follow-ups
• Cook up across teams to ensure programs align with strategic objectives
• Design playbooks and operating models for scalable engagement initiatives

Qualifications

• 5+ years of program management, operations, or client-facing experience
• Experience in building and monitoring physician network programs and/or clinical operations
• Fluency with data; capable of pulling and interpreting metrics for reporting
• Solid judgment on escalation issues and comfortable with upward communication
• Strong interpersonal skills for effective outreach to external stakeholders
• Exceptional organizational skills for managing multiple projects in a fast-paced environment
• Healthcare or value-based care experience is essential; PMP certification or MBA preferred