Senior Managing Director - AI Strategy & Enterprise Applications

About This Role

Every great transformation begins with a clear vision and the courage to execute it. TIAA is seeking a visionary and commercially grounded Senior Managing Director of AI Strategy. This leader sits at the intersection of deep artificial intelligence expertise and executive-level business acumen. This is not a traditional technology role. It is an enterprise leadership mandate. The person who steps into this seat will shape how TIAA competes in the AI era, translating bold business ambitions into disciplined, outcome-driven AI roadmaps. They will serve as a trusted strategic partner to the most senior P&L owners in the company, act as the executive sponsor of AI product delivery, and build the organizational muscle to scale Agentic AI responsibly and rapidly. With more than two decades of experience spanning AI technology and financial services, this leader will bring the credibility to challenge, inspire, and align stakeholders at every level from engineers to the C-suite.

Key Responsibilities And Duties

• Own and drive TIAA's enterprise-wide AI strategy, vision and multi-year roadmap, ensuring it is tightly aligned to corporate strategy and anchored in measurable business outcomes.
• Serve as a trusted strategic partner to senior business leaders across the enterprise, engaging directly with P&L owners to identify where AI creates the greatest leverage and co-developing AI roadmaps that translate business priorities into actionable, outcome-driven plans.
• Ensure consistent executive visibility across the AI portfolio by communicating progress, value delivered, and emerging opportunities in clear business terms.
• Drive product strategy and execution across a portfolio of AI products and workflows spanning intelligent automation, machine learning, generative AI, and Agentic AI.
• Evangelize use of AI services and other emerging technology within the company across business boundaries to augment the organization's products and services.
• Lead TIAA's thinking on its AI products and services against business needs; expand product roadmaps for current tooling and envision new products and services for the enterprise based on enterprise roadmaps.
• Liaise with the broader enterprise and affiliates to ensure that innovation outcomes are efficiently leveraged throughout different parts of the business.
• Expand traditional boundaries of technological innovation while balancing risk and innovation for the benefit of clients.
• Lead thought leadership, research and intellectual property initiatives in the technology and AI space across the organization's business lines.
• Establish agile innovation processes which allow the company to easily adjust current technologies to changes in the market and changing needs of clients.
• Establish operating rhythms, governance mechanisms, and delivery standards that enable teams to move with speed and confidence.
• Cultivate a culture of responsible experimentation and structured mechanisms to identify, pilot, and scale emerging AI capabilities.
• Partner with architecture, infrastructure, data, and risk teams to build foundational capabilities that enable Agentic AI to be deployed reliably and at scale.
• Build a disciplined portfolio management capability that balances quick wins with longer-horizon strategic initiatives.

Required Skills

• 10+ years AI Strategy, Artificial Intelligence, Machine Learning, Generative AI, Agentic AI experience
• Stakeholder Engagement
• Executive Communication
• AI Governance, Responsible AI
• Agile Methodology
• Product Management, Portfolio Management, Business Strategy
• Team Leadership

Preferred Skills

• Financial Services Industry experience
• Change Management
• Risk Management
• University degree

Related Skills

Business Acumen, Data Preprocessing, Data Science, Innovation, Machine Learning, Market/Industry Dynamics, Predictive Modeling, Programming, Statistics

Pay

Base Pay Range: $304,000/yr - $352,000/yr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Benefits And Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us.