Senior Manager - Workplace Services

About the role

Lead our Workplace Experience Team as a Senior Workplace Manager, crafting spaces that elevate productivity, creativity, and collaboration. You'll ensure operational excellence while driving tactical improvements across facilities, services, and the overall workplace environment.

Responsibilities

• Manage daily operations, facilities, and workplace experience across at our New York headquarters, with remote support for select smaller locations in the northeast US.
• Lead a small, high-performing team with a focus on continuous improvement, cross-functional collaboration, and service excellence.
• Act as a tactical leader overseeing a complex operational area with measurable impact on team performance and studio effectiveness.

Requirements

• 6–8 years of direct experience in workplace/facilities management, including 2+ years of team leadership.
• Proven record of managing cross-functional teams in complex, fast-paced environments.
• Strong track record in tactical decision-making, operations oversight, and process improvement.
• Prior experience in creative, technical, or high-growth work environments strongly preferred.
• Bachelor’s degree (or equivalent) in Facilities, Hospitality, Real Estate, or a related field.

Skills & Attributes

• Advanced knowledge of workplace management practices, vendor contracts, and H&S compliance.
• Exceptional people leadership and interpersonal skills.
• High degree of autonomy with strong judgment in operational, people, and project decisions.
• Strong problem-solving abilities and analytical thinking; comfortable addressing issues that impact the broader business.
• Comfortable managing a predetermined budget and offering input into strategic workforce and financial planning.

Leadership & People Management

• Lead and mentor a multidisciplinary team, setting clear goals and expectations while creating a culture of excellence, inclusion, and accountability.
• Provide coaching and performance feedback, manage career development, and identify training opportunities.
• Recommend and implement strategies for employee progression and workforce planning.
• Act as both advisor and mentor, fostering growth through formal training and on-the-job learning.
• Participate in moderate to significant people decisions, such as hiring, performance improvement, and development planning.

Collaborator & Strategic Partnership

• Build strong, trusted relationships with studio leadership, global workplace partners, and other internal teams.
• Influence stakeholders to align on goals, standards, and execution of workplace strategies.
• Contribute input to tactical planning and local implementation of global initiatives.
• Partner with senior leadership to anticipate evolving business needs and translate those into actionable space and service solutions.

Facilities & Operations Oversight

• Own all aspects of facility operations including health & safety, maintenance, cleaning, catering, and space management across the assigned portfolio.
• Lead day-to-day tactical execution and elevate recurring or strategic issues for resolution.
• Apply strong decision-making skills to address operational issues, managing escalations with discretion and speed.
• Implement moderate to significant improvements in systems, processes, and service levels across the workplace portfolio.

Vendor & Contract Management

• Oversee a wide network of service providers and contractors, including vendor selection, performance reviews, budgeting, and contract negotiation.
• Optimize supplier relationships to deliver high-quality, cost-effective solutions that support business outcomes.
• Monitor budgets, control costs, and provide accurate forecasting; contribute input into annual planning processes.

Program & Project Management

• Manage multiple, complex projects (e.g., moves, renovations, workplace refreshes) with minimal supervision.
• Lead cross-departmental initiatives and collaborate with Real Estate, IT, and Studio Ops teams.
• Own and improve documentation and data accuracy in workplace systems (CAFM, IWMS).

Business Continuity & Emergency Response

• Serve as site lead for incident response and emergency management.
• Liaise with Health & Safety, Security, and Facilities Compliance to create and test protocols and response plans.

Innovation & Sustainability

• Drive ESG goals and sustainable workplace practices, including energy usage monitoring and resource efficiency.
• Contribute to the design and enhancement of spaces that blend functionality, technology, and wellness.

Pay

The pay range for this position in New York City at the start of employment is expected to be between $137,300 and $203,180 per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.