Senior Manager, Workplace Planning & Advice

About the role

The Senior Manager, Workplace Planning & Advice leads a team of foundational Workplace Planning Consultants focused on delivering entry-level advice, education, and transactional support to participants. This role ensures a smooth onboarding experience, rapid progression to productivity, and consistent advice quality. The manager fosters a learning environment while driving individual growth, customer satisfaction, and foundational metric achievement.

Responsibilities

• Lead a team of Consultants delivering education and point-in-time fiduciary advice to plan participants.
• Own onboarding, development, and performance plans that accelerate speed to proficiency and progression into Senior Consultant roles.
• Coach team members on Empower advice model, Best Interest Profile (BIP), referral processes, and core product guidance.
• Supervise participant interactions to ensure compliant, accurate, and effective advice delivery.
• Monitor and manage performance metrics including quality scores, service standards, call volume, and referral activity.
• Act as supervisory principal for fiduciary advice and account opening activities in compliance with regulatory requirements.
• Partner with EPW Training, Workforce Management, and Segment leaders to align hiring, schedules, and content updates.
• Identify trends in escalations, address root causes, and foster a culture of continuous improvement.
• Conduct one-on-one meetings, call reviews, performance appraisals, and developmental feedback conversations.
• Champion culture, diversity, recognition, and career mobility within the team.

Requirements

• Bachelor’s degree or equivalent experience.
• FINRA Series 7, 24, and 66 required. (Series 9/10 acceptable substitute for 24); Series 63/65 permissible.
• FINRA fingerprinting required.
• 3+ years of financial services or Workplace Planning & Advice experience.
• 1–2 years of leadership or coaching experience preferred.
• Familiarity with qualified plan types, IRAs, advice delivery, and service center operations.
• Passionate about development and coaching.
• Skilled in managing new hire progression and feedback loops.
• Committed to service and advice quality.
• Comfortable supervising multiple priorities and timelines.
• Capable of navigating change and driving continuous process improvement.

Qualifications

• Passport required for international travel.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and timelines.
• Experience in financial planning and advice delivery.
• Knowledge of regulatory requirements and compliance.
• Leadership and coaching experience.

Benefits

• Medical, dental, vision and life insurance.
• Roth 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup.
• Tuition reimbursement up to $5,250/year.
• Business-casual environment that includes the option to wear jeans.
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year.
• Paid volunteer time — 16 hours per calendar year.
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play.

Pay

Base Salary Range: $96,100.00 - $135,700.00

Schedule

Remote - Nationwide