Senior Manager, US Policy Management

About the role

Reporting to the U.S. Head of U.S. Policy Management, the Senior Manager oversees the organization's policy management framework, governance processes, and supporting technology platforms.

Responsibilities

• Administer and oversee the end-to-end policy management lifecycle, ensuring policy documents are developed, reviewed, approved, published, maintained, and retired in accordance with governance requirements.
• Provide expert guidance to Policy Document Owners, Content Managers, and stakeholders on policy governance standards, document structure, and regulatory expectations.
• Ensure the accuracy and integrity of policy inventories, metadata, ownership assignments, and document relationships.
• Support internal audits, regulatory examinations, and governance reviews by providing documentation, reporting, and subject matter expertise.
• Administer and maintain the policy management platform, supporting inventory of policy, standard, procedure, framework, charter, and mandate documents across multiple business lines and corporate functions.
• Develop and maintain technical, procedural, and support documentation in collaboration with multiple stakeholders and subject matter experts.
• Develop and deliver policy governance reporting, dashboards, metrics, and management information that support decision-making and regulatory compliance.
• Manage governance reporting, dashboards, and metrics used by senior management, governance committees, and regulatory stakeholders.
• Lead policy management technology initiatives, including system enhancements, data remediation, workflow optimization, automation opportunities, and vendor coordination.
• Develop and maintain reporting solutions and analytics to monitor policy inventory, lifecycle compliance, attestation completion, document ownership, and governance effectiveness.
• Provide training, communications, and ongoing support to a large population of policy management users across the organization.
• Serve as the subject matter expert for policy governance processes, policy management technology, and related data governance activities.

Qualifications

• 7-10 years of experience, preferably within the financial services industry, in policy governance, risk management, compliance, operational risk, project management, or related disciplines.
• Knowledge of policy lifecycle management, document governance, and regulatory expectations within a financial services environment.
• Experience developing governance reporting, executive-level presentations, and management reporting.
• Ability to develop and maintain technical, procedural, and support documentation in collaboration with multiple stakeholders and subject matter experts.
• Strong written, verbal, interpersonal, and presentation skills.
• Proficiency in Microsoft Office Suite, particularly Excel (including advanced formulas and data analysis), and experience with Power BI, SQL, Visio, JIRA, and API integrations.
• Demonstrated problem-solving mindset with the ability to develop innovative solutions, drive continuous improvement, and influence others.
• Highly organized with strong attention to detail and the ability to manage competing priorities in a fast-paced, multi-stakeholder environment.
• Proven ability to work proactively, collaborate effectively across teams, and build strong stakeholder relationships.