Senior Manager - Policy Administration

Position Details

Sr. Manager– Policy Administration
No. of Positions: 1
Department: Operations-PAG
Function: PAG
Reporting to: Chief Manager – PAG
Band: 4
Location: Gurgaon
Last date of submission: TBD

Requirements Gathering

• Participating in Evaluation of requirements
• Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation.
• Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered.

Analysis and Design

• Analyze current systems and processes to identify areas for improvement.
• Audit the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies.
• Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design.
• Participate in design review meetings to ensure that solutions align with business needs and architectural standards.
• Create and maintain comprehensive documentation, including user manuals and training materials.
• Create new processes that align with business goals, incorporating best practices and compliance requirements.
• Automate workflows to ensure processes run smoothly and consistently, minimizing delays and bottlenecks.

Business Requirement Writing & Testing and Quality Assurance

• Prepare/Review BRD and FSD for functionalities to be built.
• Write BR & CR and review FSD.
• Test functionalities, test plans, and conduct UAT management.
• Develop and execute test plans to validate system functionality against requirements.
• Ensure solutions meet business needs and validate system functionality.
• Facilitate cross-functional alignment & governance reviews.
• Knowledge transfer - Repository creation and management as per plan.
• Conduct training sessions for end-users on new systems and processes.
• Provide ongoing support and troubleshooting for system-related issues.
• Establish mechanisms for collecting feedback on system performance and usability post-implementation.
• Collect feedback post-implementation to identify areas for further enhancement.
• Stay updated on industry trends and best practices to recommend improvements.

Adherence to Project Calendar

• Adhere to submission of Ops deliverables as per project calendar.
• Serve as a liaison between business units and IT, ensuring effective communication and understanding.
• Handle product launch requirements and go-live of requirements before 3 months of the hit date.
• Ensure zero defect post-production due to incomplete BR.
• Support project managers in planning and executing projects.
• Maintain project progress, ensuring alignment with requirements and timelines.
• Provide ongoing support and clarification of requirements throughout the project lifecycle.

Compliance

• Strengthen control & compliance of all transactions in POS.
• Strengthen reporting of BAP submission.
• Identify key process / product parameters having a financial or customer impact.
• Facilitate deployment of prioritized SIC's.
• Complete all SOP's - review by all stakeholders (IA, Risk, Compliance and Legal).
• Regulatory reporting on time.
• No major outage in any other audit.

Improve Customer & Distributor Experience

• Analyze NPS to find gaps and drive improvement.

People

• Strengthen people capability and Growth agenda.
• Overall Attrition:
• G2M2 Attrition
• Pulse/Tower Watson Score
• Development Plan

Cost

• Work within the allocated budget, amount saved from last year budget.

Desired Qualifications and Experience

• Bachelor’s degree in Business Administration, Information Technology. Preferably with a professional qualification.
• Knowledge of Life Insurance domain also have knowledge on audit & compliance guideline, preferred.
• Must have knowledge of Ingenium is & experience in systems analysis, or a related field.
• Must have a minimum of 7- 15 years in Insurance.
• Strong analytical and problem-solving skills.
• Excellent communication skills to work effectively with technical teams and business stakeholders.
• Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus.
• For lateral movement, candidates who have a performance rating of G2V2 & have completed 12 months in the current role.
• or candidates who have a performance rating of G3V3 & have completed 18 months in the current role.