Senior Manager, Transformation Office Advisory

About the role

This person will bring expertise supporting clients through large-scale transformation initiatives to ensure value capture and adoption of transformation efforts by establishing a central transformation office with distinct functions to drive delivery orchestration, change management, enterprise architecture, vendor management, and value realization.

Responsibilities

• Congratulations! You've made it to the top of the job description. Here's what you'll be doing:
• Conduct transformation readiness assessments, advise on current state and ideal state of existing transformation offices, and stand-up transformation offices to execute and sustain change.
• Serve as a delivery leader on engagements of moderate to high complexity and scale, communicating with client sponsors directly without oversight, and exemplifying engagement management, client relationship, client satisfaction, risk management, and delivery team management skills.
• Oversee engagement scope, budget, deliverables, profitability, work management and reporting, change management, vendor management, and team development.
• Partner with discipline leadership to drive firm direction and strategy for functional area.
• Collaborate with industry practice leaders to develop tailored go-to-market approaches.
• Remain up to date on relevant technology, build methodologies, and oversee quality assurance and toolsets used within the practice.
• Position self as a 'go-to' for farming and/or business development opportunities by partnering with other West Monroe practices to cross-sell capabilities to our clients, originating multiple projects, leading complex pursuits, and identifying competitive threats or market trends that require preparation.
• Develop SOWs and pricing tools to ensure projects are profitable, scope is feasible, and the project poses no reputational risk to the firm.
• Author white papers and deliver presentations (internal and external) on innovations, best practices, and methodologies.
• Gain visibility and build West Monroe brand through interviews, writing articles, and/or providing quotes for trade journals.
• Lead and mentor Managers, Senior Consultants, and Consultants day-to-day in personifying West Monroe values with clients, on project teams, and within individual relationships.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising around sound judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.
• Career Advisor for at least two Consultants – actively participating in the performance expectation and management process.
• Actively engage in recruiting, interviewing, and selecting campus and experienced new hire consultants.

Requirements

• Bachelor’s degree or equivalent experience required.
• 8+ years of experience in various aspects of program/portfolio management, transformation office (TO), and project management office (PMO) operations; at least 2-years in a business or technology consulting environment.
• People management experience, and a passion for developing and coaching more junior team members.
• A clear understanding and experience in program and portfolio governance approaches (including but not limited to PMI, waterfall, iterative, Agile, Scrum, and SAFe).
• Expert program manager with extensive experience managing multiple projects including developing work plans, project scopes, pricing estimates, budget management, issue and risk management, and presenting deliverables.
• Business development experience including farming leads and assisting in managing the sales process – pursuit strategy, client development cycle and tools, proposal development, fee and profitability planning, and contract management.
• Highly experienced in developing work plans, project scopes, pricing estimates, and presentations to assist in selling work to clients.
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• Exceptional written and verbal communication skills including the ability to create impactful and concise executive stakeholder-ready deliverables, and polished client-facing oral communication skills.
• Strong data visualization and analysis skills; comfortable using tools like Excel to analyze data and present key insights in a compelling way.
• Highly proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Demonstrated success within one or more of West Monroe’s core industries including Consumer & Industrial Products, Healthcare (payer/provider), Life Sciences, High Tech & Software, Utilities, Insurance, Banking, and/or Private Equity.
• Ability to work permanently in the United States without sponsorship.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.
• Ability to travel up to 50%.

Qualifications

• BA/BS or equivalent experience required.
• 8+ years of experience in program/portfolio management, transformation office (TO), and project management office (PMO) operations; at least 2-years in a business or technology consulting environment.
• People management experience, and a passion for developing and coaching more junior team members.
• A clear understanding and experience in program and portfolio governance approaches (including but not limited to PMI, waterfall, iterative, Agile, Scrum, and SAFe).
• Expert program manager with extensive experience managing multiple projects including developing work plans, project scopes, pricing estimates, budget management, issue and risk management, and presenting deliverables.
• Business development experience including farming leads and assisting in managing the sales process – pursuit strategy, client development cycle and tools, proposal development, fee and profitability planning, and contract management.
• Highly experienced in developing work plans, project scopes, pricing estimates, and presentations to assist in selling work to clients.
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• Exceptional written and verbal communication skills including the ability to create impactful and concise executive stakeholder-ready deliverables, and polished client-facing oral communication skills.
• Strong data visualization and analysis skills; comfortable using tools like Excel to analyze data and present key insights in a compelling way.
• Highly proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Demonstrated success within one or more of West Monroe’s core industries including Consumer & Industrial Products, Healthcare (payer/provider), Life Sciences, High Tech & Software, Utilities, Insurance, Banking, and/or Private Equity.
• Ability to work permanently in the United States without sponsorship.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.
• Ability to travel up to 50%.

Skills

• Expertise in program and portfolio management, transformation office (TO), and project management office (PMO) operations.
• Experience in business and technology consulting environments.
• People management experience and a passion for developing and coaching more junior team members.
• Clear understanding and experience in program and portfolio governance approaches (including but not limited to PMI, waterfall, iterative, Agile, Scrum, and SAFe).
• Expert program manager with extensive experience managing multiple projects including developing work plans, project scopes, pricing estimates, budget management, issue and risk management, and presenting deliverables.
• Business development experience including farming leads and assisting in managing the sales process – pursuit strategy, client development cycle and tools, proposal development, fee and profitability planning, and contract management.
• Highly experienced in developing work plans, project scopes, pricing estimates, and presentations to assist in selling work to clients.
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• Exceptional written and verbal communication skills including the ability to create impactful and concise executive stakeholder-ready deliverables, and polished client-facing oral communication skills.
• Strong data visualization and analysis skills; comfortable using tools like Excel to analyze data and present key insights in a compelling way.
• Highly proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Demonstrated success within one or more of West Monroe’s core industries including Consumer & Industrial Products, Healthcare (payer/provider), Life Sciences, High Tech & Software, Utilities, Insurance, Banking, and/or Private Equity.
• Ability to work permanently in the United States without sponsorship.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.
• Ability to travel up to 50%.

Benefits

West Monroe offers a competitive total rewards package, including a bonus structure and benefits. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program, and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

Pay

Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.

Schedule

West Monroe is committed to providing a flexible schedule to accommodate the needs of our employees. The exact schedule may vary depending on the role and location.