Senior Manager, Technology

About the Role

With minimal direction, provide management for areas of responsibility, setting the direction for operations and change-the-business across technical functional areas or lines of business. Responsible for knowledge of disparate technology for strategic use throughout the enterprise, possibly including one or more of the following functions: software engineering, platform system development, information security, enterprise architecture, infrastructure (including data center, network, and telephony), and/or Program/Project Management. Provide a platform for continuous improvement and transformation to better meet GTS and business needs.

Responsibilities

• Provide direction to the team as required.
• Inform others of high-level technical impediments spanning across technology areas, businesses, or technology crises; provide updates and progress in relation to timelines or SLAs.
• Partner and build relationships with key stakeholders for planning and execution.
• Consistently meet deliverables' target dates or within expected timeframes.
• Provide technology functional planning in support of GTS and company direction, overlaying strategies for technical infrastructure, architecture, application systems, and/or related business processes within the technical functional area.
• Ensure proper functioning and cohesive implementation.
• Direct technical daily, quarterly, and annual planning for the group.
• Engage team and peers in opportunity identification to further enhance/deliver technology.
• Drive and adopt functional change within the technology group and adjacent areas through smaller incremental and step changes.
• Engage in reactive and proactive issue identification, problem-solving, and action extending beyond the team.
• Actively participate in determining or developing best practices for technology functional areas and technology within the overarching function.
• Identify operational and strategic risks; mitigate identified risks.
• Remain current on new technology and methods to ensure state-of-the-art and cost-effective solutions to business processes.
• Coordinate training to ensure all departmental staff have appropriate skill sets and receive appropriate information/instruction.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Minimum of 1 additional year of experience related to the functional area.
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports.
• In-depth knowledge of the primary technology area.
• Strong demonstrated people skills and technical visionary skills.
• Preferred: Experience managing multiple technology functions.
• For remote or hybrid roles, must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings.

Pay

Salary Ranges: $94,500.00 - $152,250.00

Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.