Senior Manager, Technical Partner Solutions

About the role

The Senior Manager/Director of Technical Partner Solutions will define the strategic direction and lead the evolution of Braze's technical engagement with Technology (ISV) and Delivery Partners. This leader will scale the ISV function, focusing efforts on high-value technical partnerships and building a scalable support framework for technically complex customer use cases built by Delivery Partners.

Responsibilities

• Collaborate with Partnerships to define ISV prioritization and execute ISV strategy in alignment with broader business goals at Braze, creating a clear and measurable partner onboarding and integration lifecycle management without sustained product dependency
• Strengthen cross-functional alignment with Product, Engineering, and Partnerships to ensure ISV integrations enhance customer value, accelerate product adoption, and support retention
• Oversee program scalability, introducing and managing tools and processes such as an Integration Platform as a Service (iPaaS), optimised partner listings, and documentation
• Demonstrate a data-oriented approach to define and track technical partner KPIs, such as integration quality (utilization, efficacy), number of new partners, speed to market, time to integration, and technical certification rates
• Translate partner product updates, integration expansion requests, and complex customer use cases into actionable roadmap inputs for Product & Engineering
• Work closely with Product and Expert Services to identify upcoming product and new service launches and advise how Partner Services should support our partners with these new areas
• Lead and develop the Technical Partner Solutions overarching function, providing structure, mentorship, accountability, setting standards, and building processes and documentation
• Establish and continuously evolve the job family, career development paths, and materials, and headcount model to ensure team engagement, scalability, and continuity
• Manage the ISV Partner Manager team to ensure integration SME coverage, meet troubleshooting SLAs, and provide ongoing technical support for Technology partners
• Manage the Partner Technical Advisor team to ensure comprehensive Braze product knowledge, technical subject matter expertise in new partner services such as Email Deliverability and AI Decisioning Studio, and provide ongoing technical oversight and support for Delivery partners
• Craft a 12–24 month technical roadmap for partners that aligns with Braze’s long-term product vision. Define ongoing technical training requirements for Technology and Delivery partners and work with cross-functional stakeholders to execute on partner enablement plans
• Serve as the senior escalation point for partner-related IRTs and customer issues. Own cross-functional resolution with CX, Product, and Engineering
• Resolve technical friction between Braze product teams and external partner engineering teams while maintaining trust
• Communicate new technical requirements or compliance standards across a global partner network

Requirements

5–8+ years of experience in technical partner management, solutions engineering, partner engineering, or ISV program management at a SaaS or MarTech company; At least 3+ years in a leadership capacity

Deep Technical Fluency: Expert knowledge of APIs (REST, webhooks), data integration patterns (ETL/reverse ETL, CDPs, event streaming), and hands-on comfort with data infrastructure tools (e.g., Snowflake, Segment, mParticle)

Operational Excellence: Proven track record of building scalable processes—partner onboarding playbooks, tiered support models, and SLA frameworks—in a high-growth environment managing 100+ integrations. Comfortable operating in ambiguity and introducing structure without slowing innovation

Strategic & Cross-functional Leadership: A systems thinker with the ability to strategically prioritize competing technical demands (inbound partner requests, integration expansion) with a clear rationale. Proven ability to influence and drive alignment across Product, Engineering, and GTM stakeholders

Commercial Instinct: Experience connecting technical partnership work to revenue outcomes

Familiarity with iPaaS platforms, app marketplace/app store models, and self-service integration frameworks is a strong plus

Qualifications

Master’s degree in Computer Science, Information Systems, or related field

Proven ability to lead and mentor a team

Experience with Braze or similar customer engagement platforms is a plus

Skills

Strong communication and interpersonal skills

Excellent problem-solving and analytical skills

Ability to work independently and as part of a team

Strong project management and organizational skills

Ability to manage multiple priorities and deadlines

Ability to build and maintain relationships with key stakeholders

Benefits

Competitive compensation that may include equity

Retirement and Employee Stock Purchase Plans

Flexible paid time off

Comprehensive benefit plans covering medical, dental, vision, life, and disability

Family services that include fertility benefits and equal paid parental leave

Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

A curated in-office employee experience, designed to foster community, team connections, and innovation

Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

Employee Resource Groups that provide supportive communities within Braze

Collaborative, transparent, and fun culture recognized as a Great Place to Work®