Senior Manager, Technical Delivery

About the role

The Senior Manager, Technical Delivery, will be responsible for overseeing the end-to-end technical delivery of cloud-based software solutions to our clients. This leadership role requires a strong technical background in SaaS environments, cloud technologies, and project management. You will be leading a team of engineers and consultants and collaborating with cross-functional teams, ensuring the timely and high-quality delivery of software products while maintaining a client-centric focus.

Responsibilities

• Lead a technical delivery organization comprised of both integration and data migration teams, managing the leaders of these teams and having ultimate accountability for the success of Technical Delivery.
• Provide guidance, mentorship, and career development and foster a collaborative, high-performance culture where team members are motivated, aligned, and empowered to succeed.
• Manage resource allocation and staffing, ensuring the right skills are applied to the right client engagements.
• Provide leadership during client project escalations, ensuring issues are addressed swiftly and effectively.
• Oversee the end-to-end technical delivery of client projects, from scoping and design to implementation and post-launch support, ensuring that all technical deliverables meet the highest standards of quality and align with client expectations.
• Collaborate closely with broader services team leadership, project managers, product managers, and client success teams to ensure timely delivery and seamless integration with client systems.
• Provide hands-on technical leadership when needed, such as troubleshooting complex issues, guiding technical teams through challenging problems, or reviewing code and configurations.
• Continuously evaluate and improve technical delivery processes, identifying opportunities to enhance efficiency, reduce risks, and improve overall quality of delivery.
• Establish and maintain technical delivery frameworks and methodologies to ensure a consistent and predictable approach