Senior Manager, Technical Delivery

Integration meets InnovationAt Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.The Senior Manager, Technical Delivery is a senior leadership position within Celigo's Professional Services organization, responsible for managing and developing a team of highly skilled Solution Architects and Developers. This role bridges technical depth with people leadership, ensuring that client-facing delivery teams operate with excellence, consistency, and innovation. The ideal candidate is an AI-savvy integration specialist with a deep understanding of iPaaS platforms, enterprise system integration, and modern automation paradigms—who can also inspire, coach, and scale a high-performing technical team.The Senior Manager, Technical Delivery serves as both a strategic leader and a technical authority, partnering with Professional Services leadership, Sales, and Product teams to align delivery capabilities with business goals. This individual is expected to champion the adoption of Celigo's agentic services, AI-enabled integration patterns, and iPaaS capabilities across the team and with clients.What would you do if hired?People Leadership & Team DevelopmentDirectly manage, mentor, and develop a team of Solution Architects and Sr. Developers across the full delivery lifecycleConduct regular 1:1s, performance reviews, career development planning, and skills assessments for all direct reportsFoster a culture of continuous learning, innovation, and technical excellence within the teamIdentify skill gaps and create targeted development plans, training programs, and certification paths for team membersRecruit, onboard, and retain top integration talent in alignment with organizational growth goalsProvide technical guidance and coach the team to be consultative during their engagementsTechnical Delivery & OversightOversee and quality-review the design and delivery of scalable integration solutions using the Celigo integrator.io platformEnsure team members follow best practices for API integrations, building AI agents, data transformation, security, governance, and performance optimizationLead or contribute to architecture review sessions for complex, highly customized integration engagementsServe as an escalation resource for technical blockers on active projects, providing hands-on guidance when neededChampion the adoption of Celigo iPaaS, agentic services, MCP servers, and AI-enabled automation across all delivery engagementsDrive consistency in integration patterns, reusable solution templates, and methodology improvements across the teamClient Engagement & Stakeholder ManagementEngage directly with customers and partners as a senior technical representative during complex or strategic project phasesPartner with Solution Architects to lead design workshops, business process assessments, and integration roadmap sessionsReview and validate Statements of Work (SOW), project estimates, and solution designs for accuracy, feasibility, and profitabilityAct as a voice of the customer internally, helping shape product design, delivery methodology, and service offeringsSupport pre-sales activities by providing technical credibility and delivery scoping expertise alongside Sales, Engagement Managers and Solution Architect teamsOperational Excellence & StrategyOwn delivery KPIs for the team including utilization, customer satisfaction, time-to-value, and quality metricsWork with Professional Services leadership to refine and scale delivery methodology, tooling, and documentation standardsCoordinate with Sales, Product, Customer Success (CX) and Support organizations to ensure seamless customer journeys from pre-sales through post-go-liveContribute to internal initiatives such as tiger teams, methodology improvements, and cross-functional knowledge-sharing programsStay current with emerging iPaaS trends, AI/ML integration patterns, and Celigo platform roadmap to inform team strategy and client advisoryWho are we looking for?Skills & AbilitiesExceptional people leadership skills with demonstrated ability to develop, motivate, and retain technical professionalsStrong problem-solving skills with the ability to navigate complex integration challenges and guide teams through technical ambiguityExcellent verbal and written communication skills across technical and non-technical audiences, including executive stakeholders and clientsClient-facing professionalism with the ability to lead design workshops, advisory sessions, and executive briefingsDeep business acumen with the ability to connect technical delivery to business outcomes and revenue goalsAbility to manage multiple competing priorities across a team in a fast-paced, client-driven professional services environmentStrong ownership mindset with attention to detail and a bias toward action and accountabilityFast learner with the drive to self-educate on emerging technologies and translate them into practical value for clients and the teamAbility to translate abstract business requirements into concrete, scalable technical and process solutionsCollaborative partner who can work across Sales, Product, Support, and Delivery functions to drive customer successTechnical SkillsDeep understanding of iPaaS architecture patterns, middleware concepts, and cloud integration best practicesStrong experience with API integrations and API management (REST, SOAP, webhooks, OAuth, token-based authentication)Proficiency in or strong familiarity with JavaScript/Node.js for integration scripting, hooks, and transformationsExperience with ERP system integrations (NetSuite, Acumatica, Microsoft Dynamics, SAP, etc.) and cloud/SaaS platforms (Salesforce, Shopify, Amazon, HubSpot, etc.) is requiredData transformation expertise across formats including JSON, XML, CSV, EDI, and flat filesExperience integrating and operationalizing AI/LLM services within enterprise integration workflowsFamiliarity with agentic architectures and orchestration concepts, including Celigo agentic services and MCP serversUnderstanding of integration lifecycle management: requirements, design, build, testing, go-live, and post-production supportHands-on experience with legacy integration methods (FTP, ACH, fixed-width files, EDI) is a plusFamiliarity with enterprise application ecosystems and how integration connects business processes end-to-endEducation & Experience Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field; MBA or MSIS preferred12+ years of combined experience in integration development, solution architecture, or technical consulting within enterprise software or iPaaS environments7+ years of direct people management experience leading technical delivery teams in a professional services or consulting contextProven ability to manage and develop teams of developers and/or solution architects across multiple concurrent customer engagementsExperience across the full delivery lifecycle from requirements and SOW definition through post-go-live support and knowledge transferStrong background in client-facing delivery with a track record of managing senior stakeholder relationshipsDemonstrated experience with AI-enabled integration patterns, LLMs, agentic services, or MCP server architecturesExperience with Celigo integrator.io or comparable iPaaS platforms (MuleSoft, Boomi, Workato, Jitterbit, etc.) strongly preferredPrior experience in a pre-sales or solution scoping capacity, including contributing to SOWs and project estimates, is a plusCeligo reasonably expects to pay a base salary between $125,000 and $165,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.Celigo is proud to beA 2025 Gartner Customers’ Choice for iPaaS. The only vendor to receive this award.Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive yearCeligo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management.Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.Here you'll experienceRemote-first culture, built on trust, collaboration, and transparencyA high-growth, inclusive work environment where innovation thrives and ideas are implementedLightspeed learning opportunities to keep you at the leading edge of your fieldExceptional coworkers who challenge and inspire you dailyCompetitive compensation and benefits, including:Three weeks of vacation (starting year one)Wellness days and holidays to rechargeParental leave and a generous benefits packageMonthly tech stipendRecognition and career development opportunitiesDiversity, Equity, Inclusion, and AccessibilityAs a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.