Senior Manager, Technical Account Management (Enterprise)

For our client, a leader in the Consumer Technology space, we are seeking a Senior Manager of Technical Account Management (enterprise) to lead technical initiatives focused on scalable systems, platform reliability, and meaningful business transformation. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions.

Location: Remote - US based candidates only, no visa sponsorship available

About the role

This position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a technology-driven environment.

Responsibilities

• Hire, train, and develop a high-performing Technical Account Management team
• Develop metrics and systems to monitor and enhance platform health
• Design the team’s operating model, adjusting for scaling complexities
• Create prioritization systems for managing competing stakeholder interests
• Act as a senior escalation point for critical issues faced by retailers
• Negotiate team responsibilities effectively with internal and external partners
• Lead initiatives for continuous technical improvements in SFP deployments

Requirements

• 10+ years of experience in technical account management or engineering roles, preferably in SaaS or platform environments
• 5+ years of experience in leadership positions, with a preference for team building and scaling
• Excellent communication skills with experience engaging VP-level and C-suite stakeholders
• Proven ability to lead large-scale transformation programs with measurable outcomes
• Strong technical understanding of complex platform integrations and ability to drive improvements
• Ability to balance immediate technical needs with long-term platform health
• Experience collaborating across cross-functional teams to achieve successful outcomes

Pay

$183,000 – $193,000 annually

Benefits

• Comprehensive remote work flexibility under the Flex First policy
• Access to competitive health and wellness benefits
• Inclusion in a new hire equity grant and annual refresh grants
• Support for professional development opportunities
• Engagement with a rapidly growing company in the e-commerce space