Senior Manager, Technical Account Management (Enterprise)

The Senior Manager, Technical Account Management (Enterprise) is responsible for leading strategic customer relationships and driving long-term value across a portfolio of enterprise accounts. This role combines technical expertise, customer leadership, and business strategy to ensure successful adoption, expansion, and retention of enterprise solutions.

About the role

• Partner with executive stakeholders, technical teams, and cross-functional leaders to deliver measurable outcomes and strengthen customer partnerships.
• Lead the technical account management strategy for a portfolio of enterprise customers, ensuring strong adoption, customer satisfaction, retention, and expansion opportunities.
• Build and maintain executive-level relationships with key customer stakeholders, acting as a trusted advisor and strategic partner.
• Partner with customer success, sales, product, engineering, and support teams to align technical solutions with customer goals and business outcomes.
• Develop account strategies, success plans, and engagement models that improve customer value and strengthen long-term partnerships.
• Identify customer risks, technical challenges, and opportunities for optimization, creating proactive action plans and escalation paths.
• Guide customers through complex technical initiatives, integrations, platform adoption, and operational improvements.
• Lead business reviews and executive presentations, communicating performance insights, recommendations, and future opportunities.
• Gather customer feedback and translate insights into actionable improvements for internal teams and product development.
• Establish repeatable processes, best practices, and frameworks that improve technical account management scalability.
• Mentor team members and contribute to the continued development of technical account management capabilities.

Requirements

• Extensive experience managing enterprise technology relationships, strong technical knowledge, and the ability to influence stakeholders across business and technical teams.
• Proven experience managing strategic enterprise accounts and driving customer retention, adoption, and expansion.
• Strong understanding of enterprise technology environments, integrations, APIs, and technical solution delivery.
• Demonstrated ability to engage with executive-level stakeholders and communicate complex technical concepts clearly.
• Experience developing account strategies, success plans, and customer engagement frameworks.
• Strong problem-solving skills with the ability to identify risks, manage escalations, and drive resolution.
• Excellent communication, presentation, and relationship-building skills.
• Able to collaborate effectively across sales, engineering, product, and customer-facing teams.
• Strong analytical mindset with experience using customer data and insights to guide decisions.
• Able to operate effectively in a fast-paced, evolving technology environment with multiple priorities.
• Experience with SaaS platforms, enterprise platforms, or digital technology solutions is preferred.

Benefits

• Competitive compensation package based on experience and location.
• Flexible remote and hybrid work options depending on role requirements.
• Comprehensive health, dental, and vision benefits.
• Retail savings programs and financial wellness support.
• Paid time off, company holidays, and wellness-focused programs.
• Opportunities for professional growth, learning, and career development.
• Collaborative environment with opportunities to work alongside talented technology and business teams.
• Inclusive workplace culture that values diverse perspectives and experiences.
• Supportive programs designed to promote employee wellbeing and work-life balance.