Senior Manager, Tax Technology Change & Enablement

About the role

This role is execution-focused and will serve as a key liaison between tax teams, tax quality and risk management, tax operations, and automation stakeholders. This role will serve as the key lead on change management, training, and field deployment within the tax business unit with responsibility for supervising workstreams, guiding adoption, and supporting firmwide tax priorities.

Responsibilities

• Support tax technology and automation initiatives through change management, training, and adoption execution.
• Execute and coordinate the Tax Change Management program, including deployment, scheduling, and ongoing support.
• Partner with Tax Operations, Q2C, Resource Management, and tax teams to support priority initiatives.
• Develop, maintain, and socialize tax standardization playbooks and best practices.
• Design and deliver training for new tax tools, automated workflows, and standardized processes.
• Work with tax vendors on training curriculum and plans to develop an effective curriculum tailored to different levels in the tax practice.
• Serve as a primary point of contact for end users during rollouts, adoption, and stabilization.
• Lead our local tax change management program and socialize and resolve issues and conflicts with tax leadership.
• Monitor adoption and usage; provide feedback and recommendations to leadership for improvement.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Computer Science, or a related field
• Minimum of 7 years of experience in public accounting tax; Big 4 preferred
• Experience supporting process improvement, standardization, or automation initiatives
• Solid understanding of tax compliance and reporting processes
• Working knowledge of tax software and automation tools (e.g., RPA, AI, data analytics)
• Strong communication and collaboration skills, with experience supporting change and adoption
• Willingness and ability to travel up to 80%

Preferred Qualifications

• CPA, other professional certification, or advanced degree (e.g., MST, JD, MBA)
• Experience working with IT, engineering, or technology teams on tax initiatives
• Familiarity with project coordination tools or methodologies
• Experience with tax and analytics platforms such as CCH Access, GoSystems, Power Platform (Power BI, Power Automate), Alteryx, Tableau, and advanced Excel; programming exposure a plus