Senior Manager, Talent Acquisition Operations

About the Role

The Trade Desk is seeking a senior individual contributor to operate as a technical program manager within our Recruiting Operations team. This role focuses on owning strategic projects and programs end-to-end, with a hands-on approach to the systems these programs depend on. You’ll work within the Projects & Programs pillar, combining Recruiting PMO and Enablement functions to deliver CHANGE initiatives that scale globally.

Responsibilities

• Recruiting PMO — Cross-Functional Delivery & Rigor:
  • Own strategic programs end to end, leading high-visibility, cross-functional TA Ops programs from scoping through launch, adoption, and measurement.
  • Build and maintain project plans, milestones, dependency maps, RAID logs, and operating rhythms to keep stakeholders aligned and accountable.
  • Coordinate work across Recruiting, People, Legal, Procurement, Finance, Business Engineering, and TA Ops pillars, escalating risks early with clear recommendations.
• Intake, Prioritization & Roadmap Formation:
  • Design and improve the intake experience, including routing, request quality, acknowledgement, ownership assignment, deflection, and status visibility.
  • Support the alignment forum, score requests on value versus effort, and make tradeoffs clear when sequencing, deferring, or declining work.
  • Turn demand into roadmap themes using intake patterns, escalations, and recurring pain points, with success measures attached.
• Enablement — Process, Knowledge, Adoption & Change:
  • Design processes, map current states, identify friction, and land changes in a way teams can adopt.
  • Create SOPs, runbooks, communications, and launch materials to ensure changes stick beyond launch week.
  • Develop training, self-serve content, and feedback loops to reduce tickets, improve adoption, and shorten time to resolution.
• Hands-On Systems Configuration:
  • Configure and test requisition templates, interview plans, scorecards, approvals, offer workflows, custom fields, automations, and notifications in the ATS (Greenhouse preferred).
  • Lead system implementations and migrations, including requirements, data mapping, configuration, testing, cutover, and post-go-live hypercare.
  • Configure and administer tools like Smartsheet, Jira, Confluence, and SharePoint within governance and compliance guardrails.
• Measurement & Stakeholder Engagement:
  • Define success measures for speed, quality, adoption, satisfaction, and risk, ensuring data exists before launch.
  • Create portfolio, intake, and roadmap reporting that turns data into actionable decisions.
  • Strengthen stakeholder trust through clear ownership, transparent prioritization, predictable communication, and follow-through.

Qualifications

• 7+ years in Talent Acquisition Operations, Recruiting Operations, People Technology, or technical program management supporting a talent or HR function.
• Demonstrated end-to-end ownership of complex, cross-functional programs at global or multi-region scale.
• Hands-on ATS administration and configuration experience (Greenhouse strongly preferred; Workday Recruiting, SmartRecruiters, Lever, iCIMS, or Ashby considered).
• Experience leading at least one system implementation or migration end to end.
• Process design and change management experience, turning ambiguous workflows into documented, adopted standards.
• Working fluency with reporting and analytics, including defining measures, building dashboards, and reasoning about data models (BI tooling required; SQL a plus).
• Strong written communication skills, producing executive one-pagers, status narratives, and decision documents.
• Track record of influencing senior stakeholders without formal authority, including managing scope, sequencing, and quality.
• Comfort with ambiguity, able to scope plans for vague, politically complex problems.

Pay

The base salary range for this role is $93,800—$172,000 USD. Actual compensation may vary based on factors such as experience, skills, and location.

Benefits

• Comprehensive healthcare (medical, dental, vision) with premiums paid in full for employees and dependents.
• 401k plan with company match.
• Short and long-term disability coverage, basic life insurance.
• Well-being benefits, tuition reimbursement, parental leave.
• Sick time (1 hour per 30 hours worked), vacation time (up to 120 hours in the first year, 160 hours thereafter), and approximately 13 paid holidays per year.
• Employee Stock Purchase Plan with discounted stock options.