Senior Manager, Systems Analysis Leader

About the role

As a Senior Manager, Systems Analysis Leader at Fidelity Philanthropic Services, you will lead a team of Systems Analysts who bridge business needs and technical solutions, ensuring alignment across collaborators and delivery teams. This role partners closely with internal customers, operations, and technology teams to ensure accurate data capture, efficient workflows, and high-quality delivery.

Responsibilities

• Provide strategic direction for systems analysis efforts across initiatives and products.
• Partner with product, architecture, engineering, UX, and business teams to deliver scalable solutions.
• Drive standards in requirements definition, workflow mapping, and solution building to ensure high-quality outcomes.
• Oversee the full analysis lifecycle, from discovery through post-launch optimization.
• Lead and develop a high-performing team, fostering accountability and continuous learning.
• Lead team capacity, priorities, and alignment with organizational goals.
• Conduct performance evaluations, provide coaching, and identify development opportunities to grow talent and leadership capabilities within the team.
• Champion process improvements, tools, and methodologies that increase efficiency, quality, and delivery speed.
• Act as a trusted advisor to leadership, providing insights and recommendations grounded in data and business context.

Requirements

The ideal candidate will have a bachelor’s degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience), with 7+ years of experience in systems analysis, business analysis, or product delivery, including at least 5 years in a leadership or management role. They should have deep understanding of systems development lifecycle (SDLC), Agile methodologies, and modern delivery practices. Strong experience in requirements management, data analysis, process modeling, and solution build is also required.

Qualifications

• Show success leading teams in sophisticated, enterprise-scale environments with multiple partners and challenging priorities.
• Ability to translate sophisticated business needs into clear, actionable requirements.
• Prominent track record to influence partners and collaborate across technical groups and business units, supported by strong communication and facilitation skills.
• Strong analytical and problem-solving skills, with a proactive and results-focused demeanor.
• Experience with tools such as JIRA, Confluence, or other Agile/ALM platforms is helpful.
• Familiarity with financial services, donor-advised funds, or regulated environments is a plus.
• Relevant certifications (CBAP, PMI-PBA, Agile certifications, etc.) are beneficial but not required.

Skills

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience).
• 7+ years of experience in systems analysis, business analysis, or product delivery, with at least 5 years in a leadership or management role.
• Deep understanding of systems development lifecycle (SDLC), Agile methodologies, and modern delivery practices.
• Strong experience in requirements management, data analysis, process modeling, and solution build.
• Ability to translate sophisticated business needs into clear, actionable requirements.
• Proven track record to influence partners and collaborate across technical groups and business units, supported by strong communication and facilitation skills.
• Strong analytical and problem-solving skills, with a proactive and results-focused demeanor.
• Experience with tools such as JIRA, Confluence, or other Agile/ALM platforms is helpful.
• Familiarity with financial services, donor-advised funds, or regulated environments is a plus.
• Relevant certifications (CBAP, PMI-PBA, Agile certifications, etc.) are beneficial but not required.

Benefits

Fidelity Charitable is a public charity that sponsors the largest national donor-advised fund program. Fidelity Charitable is governed by an independent Board of Trustees, which has hired Fidelity Investments as the service provider to the charity. Fidelity Investments provides all the charitable organization’s employees and supports all its functions: Program Development, Marketing, Service Delivery, Relationship Management, Finance, Technology, Risk and Compliance, and Fundraising.

Pay

Compensation is competitive and commensurate with experience.

Schedule

This role is currently based in our Boston office and is expected to be fully onsite. However, Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues.