Senior Manager - Syndicated Loans

Location: Raleigh, Charlotte, North Carolina, United States | Type: Full-time

About the role

eClerx is seeking a team-oriented Senior Syndicated Loans Manager to join our team. The candidate must possess deep functional expertise across the syndicated loans value chain and apply it strategically to design, scale, and govern operations. The role demands the ability to lead leaders—coaching Process Managers and team leads, building a strong controls culture, and steering the engagement toward client and company objectives. The ideal candidate will be self-directed, proactive, and own the client relationship at a senior level while driving customer satisfaction through robust governance, best practices, process improvement, and transformation.

Responsibilities

• Own end-to-end delivery across Trade Support, Participation Servicing, Agency Servicing, and Resi Warehouse/Whole Loans work streams, ensuring SLA/KPI adherence and quality standards.
• Oversee the end-to-end lifecycle of complex corporate loans, including primary syndication settlement, secondary loan trading, portfolio administration, and team leadership.
• Act as the primary escalation point and trusted partner for client leadership; lead governance forums and steer weekly/monthly/quarterly business reviews.
• Lead, mentor, and develop Process Managers and team leads; own capacity planning, hiring, succession planning, and performance management for the span.
• Independently manage large-scale back-office operations, including transitions/migrations of new scope from the client to eClerx.
• Establish and monitor a robust risk and control framework; proactively highlight and mitigate risk/control issues and ensure audit readiness.
• Drive the transformation agenda—identify and deliver process improvement (PI), RPA, and automation opportunities with measurable benefits.
• Own management information and analytics—design and review daily/weekly/monthly MIS, dashboards, and insights for client and internal leadership.
• Lead documentation, change management, and quality initiatives across all processes managed.

Requirements

• 10+ years of experience in syndicated loan operations, including experience managing teams.
• Strong experience and knowledge of processing Syndicated Loans—Participation/Agented/Bilateral deals/Secondary loans, trade closing/settlement/cash reconciliation, and agency servicing.
• Proven track record of conceptualizing, designing, and delivering high-quality solutions and insightful analysis on projects varying in complexity and scope.
• Knowledge of or prior experience with offshoring processes and methodologies, including transitions and ramp-ups, highly preferred.
• Strong logical and quantitative abilities with sound commercial acumen.

Preferred Qualifications

• Ability to operate with minimal direction and take full ownership of outcomes.
• Ability to act fast and decisively in critical situations.
• Exposure to loan platforms (e.g., LoanIQ/ClearPar) and automation/RPA tools preferred.
• Willingness to continuously learn, upgrade skills, and stay relevant to business demands.
• Excellent interpersonal and stakeholder management skills—ability to network and earn the confidence of diverse client personnel.

Qualifications

• Minimum Bachelor’s Degree or equivalent professional experience.
• Current subject matter experience or prior training experience.

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology, and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India and employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.